This study aims to analyze the achievement of service standard at the Center for Community Learning Activities (PKBM). The focus of this research is: (1) What is the Community Learning Center formulation strategy in improving service quality? (2) What is the Community Learning Center implementation strategy in improving service quality? (3) What…

The purpose of this paper is to examine service quality constructs which leads to student satisfaction in the setting of Indian higher management education institutes. In this study, researchers made an attempt to investigate the moderating effect of perceived trust on the relationship between service quality and student satisfaction. The findings…

Higher Education Institutions (HEIs) interact with a multiplicity of stakeholders, whose value expectations significantly affect their functioning. Students and academics represent the primary stakeholders of HEIs, directly contributing in their organizational success. Although they inherently perform as service co-producers, students and…

This study measures the effect of strategic collaboration approach on the Educational National Standards (ENS) and the basic education service quality at local government in Indonesia The research used a quantitative method. We used 489 teachers and 271 school principals in primary and secondary schools. The data were collected through…

Positive psychology is a subdomain that addresses the importance of human strengths and personal assets in individuals' well-being. The principles of positive psychology align with the philosophy of rehabilitation counseling by emphasizing individuals' strengths to promote psychosocial adjustment to disability. Considering the intersection between…

Nowadays, in the higher education sector, the quality measurement process of education-related services is assuming a crucial role to support focused and targeted improvement activities deeply centered on students' needs/necessities. These are considered crucial factors for dealing with the current academic competitive context. Therefore, the…

Lockdowns due to the COVID-19 pandemic have forced universities to migrate entirely to eLearning to deliver classes. Students have found themselves using either synchronous, asynchronous, or mixed mode learning methods based on their universities' preferences. Many studies that investigated difficulties during the lockdown have been mainly…

This study aims to investigate the application of service quality theory to explain and predict the satisfaction, trust, and motivation of participants at leadership education and training programs of echelon 3 and 4 held by Human Resource Development Board Province in Indonesia. This study uses purposive sampling and survey methods to generate…

This article aims to examine the impact of five different dimensions of service quality on student satisfaction in international programs of higher educational institutions. Data were collected from 398 students who have experienced services provided by the faculties and staff in international programs of higher education institutions in Thailand.…

Literature emphasized the importance of quality antecedents on the successful implementation of MOOCs. However, rare studies are available on how to examine the quality antecedents in the MOOC context. Thus, the objective of this study is to assess the impact of quality antecedents on satisfaction toward MOOC. This study is mainly quantitative,…

Purpose: This study envisioned plausible influential factors on service quality and academic excellence relatable to graduate self-confidence in an open distance learning (ODL) outlook. The objective was to expose the moderating role of academic excellence (graduate satisfaction) between service quality and self-confidence (engagement,…

Service quality management plays its vital role for the enhancement of students' satisfaction. This current research paper aims to explore the concepts of service quality management dimensions and its effect on students' satisfaction. In this study, the dependent variable was students' satisfaction which was measured by the independent variable…

The Dudley Behavioural Support Team (BST) was set up based on Positive Behavioural Support (PBS) principles to support individuals with behaviours that challenge. The Winterbourne Review emphasises the importance of developing high-quality specialist community services and the Ensuring Quality Services (Local Government Association & NHS…

The purpose of this research was to determine students' satisfaction with the quality of education services in universities in West Kalimantan. The method used in this study is the quantitative research method. The results known after conducting this study is, first, the students' satisfaction to the quality of service of information technology…

The purpose of this study is to investigate sport center members' perceived service quality levels with a view to Kano customer expectations and requirements model. To that end, a descriptive approach and a correlational research design featuring survey method is adopted. Research group consists of 680 (300 women, 380 men) sport center members who…