Purpose: The aim of this study is to examine the relationship between the determinants of student loyalty, i.e. service quality, e-service quality and university image in open and distance learning (ODL) based on the theory of reasoned action, in more systematic approach. This study also examines university's image role as a mediator on the…

In the United States, schools provide a large portion of child and adolescent mental health services; however, systems are restricted by resource and workforce shortages while the need for services steadily increases. This discrepancy leads to unmanageable caseloads for providers and reduced access to quality services for youth, and highlights a…

Nationally, as well as in Kentucky, the growing challenges and responsibilities faced by Directors of Special Education (e.g., DoSEs) and early childhood coordinators are daunting (Bellamy & Iwaszuk, 2017). The need to deliver high quality services to infants, toddlers, and youth with disabilities places a premium on highly skilled local…

With increasing numbers of women entering the workforce in Turkey, efforts have been made to provide services for children and their families. In 2016, 33.2% of 3- to 5-year olds in Turkey were attending preschool. This figure is lower than that of most OECD countries, but the important point is to increase the attendance rate by ensuring quality.…

Pennsylvania's public schools employ tens of thousands of support professionals -- bus drivers, cafeteria workers, custodians, maintenance workers, secretaries, paraprofessionals, and others. Due to fiscal challenges that many local districts face, school administrators often look to achieve savings and flexibility by outsourcing the provision of…

Schools and other educational institutions are established, maintained and sustained essentially to achieve certain assured objectives. The goals of such establishment cannot be easily achieved without putting in place certain mechanisms towards ensuring the success of implementation of its policies and programmes. In the education system, one of…

Faced with broad scale cancellation of allied health student placements due to COVID-19, placement coordinators at The University of Melbourne Department of Rural Health established remote, online work-integrated learning placements across a range of settings, including a primary school, specialist school, kindergarten association and a…

This occasional paper is the sixth in a series on the National Quality Framework (NQF). It examines trends in quality improvement from the perspective of services rated Working Towards National Quality Standard (NQS) under the 2012 NQS. In this paper, a service is considered to have improved its quality at reassessment where it: (1) receives a…

Recent policy initiatives in New Zealand have prioritised increasing participation in early childhood education (ECE) settings; yet cumulative reports have outlined concerns for the quality of services available. In this paper, we argue that a focus on participation without concurrent attention to the quality of early learning experiences puts…

The Endorsement for Culturally Sensitive, Relationship-Focused Practice Promoting Infant Mental Health® (Endorsement®) recognizes knowledge, skills, and reflective experiences that promote quality service when working with or on behalf of infants, toddlers, and families. Developed by the Michigan Association for Infant Mental Health, the…

Universities rely heavily on co-operation between staff to function effectively. They are complex, interdependent and highly relational organisations which often appear to run on goodwill. Organisational structures, systems and processes play an important role in the delivery of professional support services, but working relationships between…

There is international recognition of the importance of high quality services for young children with a consensus that three pillars contribute to quality improvement: adult: child ratios, staff qualifications and group size. In Australia over the past 5 years, early childhood policy has attempted to drive improvements in early childhood service…

Modern school education consists of a mosaic of over-pluralism of cultures, languages, ethnicities, abilities and other characteristics. Under these circumstances, educational systems face the challenge of providing high-quality educational services in order to maintain and sustain social justice. In this respect, inclusive and intercultural…

Higher education institutions are major concentrations of political, social, economic, intellectual and communicative resources. They reach freely across populations and cultures and connect to government, professions, industry and the arts. The neoliberal logic of markets has entered the realm of (higher) education. This leads to discourse on the…

Higher education system in India has been expanded in a remarkable way, particularly in the post-independence period, to become one of the largest systems of its kind in the world. However, the Gross Enrollment Ratio (GER) is far below when compared to developed and many developing countries. The Government of India has focused on increasing the…