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Leonnard – Journal on Efficiency and Responsibility in Education and Science, 2019
We examine the effect of e-service quality through E-S-QUAL dimensions of efficiency, fulfilment, system availability, and privacy on e-trust, e-satisfaction and loyalty of students from public and private universities in Jakarta, Indonesia. A total of 304 undergraduates was employed as respondents, and the hypotheses were tested using Structural…
Descriptors: Correlation, Electronic Learning, Student Attitudes, Private Colleges
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Teeroovengadum, Viraiyan; Kamalanabhan, T. J.; Seebaluck, Ashley Keshwar – Quality Assurance in Education: An International Perspective, 2016
Purpose: This paper aims to develop and empirically test a hierarchical model for measuring service quality in higher education. Design/methodology/approach: The first phase of the study consisted of qualitative research methods and a comprehensive literature review, which allowed the development of a conceptual model comprising 53 service quality…
Descriptors: Student Surveys, Educational Quality, Validity, Reliability
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Yang, Ming; Shao, Zhen; Liu, Qian; Liu, Chuiyi – Educational Technology Research and Development, 2017
The massive open online course (MOOC) is emerging as the new paradigm for modern education. The success of MOOCs depends on learners' continued usage. Drawing upon the information systems success model (IS success model) and technology acceptance model, a theoretical model for studying learners' continuance intentions toward participation in MOOCs…
Descriptors: Online Courses, Structural Equation Models, Models, Technology Uses in Education
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Anaza, Nwamaka A.; Rutherford, Brian N.; Widdows, Richard – Journal of Extension, 2012
The authors examined the direct and indirect impact of empowerment on service quality as perceived by Extension staff. Using a sample 283 respondents, the results revealed that along with empowerment, constructs such as job satisfaction and organizational identification positively affected service quality. Undoubtedly, each of these variables…
Descriptors: Empowerment, Extension Education, Extension Agents, Job Satisfaction
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Chopra, Gaurav; Madan, Pankaj; Jaisingh, Piyush; Bhaskar, Preeti – Interactive Technology and Smart Education, 2019
Purpose: E-learning has become an increasingly prevalent learning approach in higher educational institutions due to the fast growth of internet technologies in India. This paper aims to mainly focus on evaluating the effectiveness of the e-learning experience from students' perceptive. Design/methodology/approach: "Survey" method has…
Descriptors: Foreign Countries, Electronic Learning, Instructional Effectiveness, College Students
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Gol-Guven, Mine – Early Child Development and Care, 2018
With increasing numbers of women entering the workforce in Turkey, efforts have been made to provide services for children and their families. In 2016, 33.2% of 3- to 5-year olds in Turkey were attending preschool. This figure is lower than that of most OECD countries, but the important point is to increase the attendance rate by ensuring quality.…
Descriptors: Foreign Countries, Early Childhood Education, Preschool Education, Educational Quality
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Hsiao, Kuo-Lun; Huang, Tien-Chi; Chen, Mu-Yen; Chiang, Nien-Ting – Interactive Learning Environments, 2018
Although ubiquitous learning is a novel and creative teaching approach, two key issues inhibit its success overall: a lack of appropriate learning strategies regarding learning objectives, and ineffective learning tools for receiving knowledge regarding the chosen subjects. To address these issues, we develops and designs a game-based educational…
Descriptors: Outcomes of Education, Self Efficacy, Educational Games, Computer Oriented Programs
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Al Mulhem, Ahmed – Cogent Education, 2020
E-learning systems have become widely recognized tools for university learning over the world, identifying the factors affecting students' satisfaction has always been a major interest both in academia and in practice. Thus, this study aims to develop a research model extending from the Delone and Mclean information system success model in order…
Descriptors: Educational Quality, College Students, Student Satisfaction, Electronic Learning
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Brewer, Robin; Carroll, Diane; Quintana, Gina – Journal of the International Association of Special Education, 2017
Using a comprehensive set of quality indicators grounded in evidence-based practices, evaluation, planning, and improvement of services for students with the most significant support needs can be completed. This nine-step process is described with examples for implementation.
Descriptors: Student Needs, Planning, Severe Disabilities, Educational Quality
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Nsamba, Asteria; Makoe, Mpine – Turkish Online Journal of Distance Education, 2017
Evaluating the quality of students' support services in distance education institutions is vital because by nature Open Distance Learning (ODL) is a high-involvement service industry, with multiple student support service encounters. Most quality evaluation models tend to view quality from the institutional perspective. As a result, little is…
Descriptors: Academic Support Services, Foreign Countries, Distance Education, Semi Structured Interviews
Keystone Research Center, 2019
Pennsylvania's public schools employ tens of thousands of support professionals -- bus drivers, cafeteria workers, custodians, maintenance workers, secretaries, paraprofessionals, and others. Due to fiscal challenges that many local districts face, school administrators often look to achieve savings and flexibility by outsourcing the provision of…
Descriptors: School Districts, Public Schools, Outsourcing, Costs
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Kim, Heedong; Lee, Yunsoo – Asia Pacific Education Review, 2020
The purpose of this study is to suggest an alternative to maximize the relationship between education service provider and learner in CRM in the implementation of CRM strategy by lifelong education institutions and members. This study clarified the relationship between CRM strategy (e.g., customer orientation, education service quality, and…
Descriptors: Lifelong Learning, Student School Relationship, Educational Quality, Intention
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Koni, Aida; Zainal, Khalim; Ibrahim, Maznah – International Education Studies, 2013
The history of the Palestinian universities is relatively recent; however their impact on the Palestinians case and wellbeing is undeniable. Today, almost forty years later the Palestinian universities like many higher education institutions in the region and worldwide tussle to fulfil the students' demands on education while trying to maintain…
Descriptors: Foreign Countries, Higher Education, Educational Quality, Universities
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Chaw, Lee Yen; Tang, Chun Meng – Journal of Educational Technology Systems, 2018
Learning management systems (LMSs) may provide learners with resources in various formats, such as videos, quizzes, and forum discussions to support their learning, but having access to an LMS does not necessarily mean that learning has occurred effectively. Despite its apparent usefulness, whether the use of the LMS can indeed help learners learn…
Descriptors: Integrated Learning Systems, Educational Technology, Technology Uses in Education, Student Satisfaction
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Maniezki, Alice; Martínez-Tur, Vicente; Estreder, Yolanda; Moliner, Carolina – Intellectual and Developmental Disabilities, 2021
We propose a justice-based partnership between employees and family members as a means to create services and support systems for people with intellectual disability, enhancing quality of life indicators. More specifically, we examine the links from mutual intergroup justice to three outcomes reported by family members: satisfaction with the…
Descriptors: Family Involvement, Intellectual Disability, Quality of Life, Justice
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