The number of enterprises in the service sector is increasing with the time and the market for service sector is expanding. Universities as higher education institutions were affected by these developments in the service sector and have included providing quality service to their internal and external stakeholders as their top priority. Providing…

This study aims to evaluate the success of the Student Information System (SIS) using the updated Information System Success Model (IS success model) proposed by Delone and McLean. Survey data were collected from 882 students using SIS at a state university in Turkey. Structural Equation Model analysis was applied through R to analyze the obtained…

Higher education institutions are eager to attract more qualified students in a competitive environment. In this direction, they strive to increase the commitment of the students to the university by improving the quality of the offered service. Thus, students continue their higher education with great satisfaction and talk positively about their…

Purpose: Competitive universities try to improve their reputation to attract the best students as university reputation is a significant factor affecting the decision of a student. In this context, universities need a systematic management plan to improve their reputation among the stakeholders. This study aims to identify the factors affecting…

The purpose of this study is to investigate sport center members' perceived service quality levels with a view to Kano customer expectations and requirements model. To that end, a descriptive approach and a correlational research design featuring survey method is adopted. Research group consists of 680 (300 women, 380 men) sport center members who…

School counsellors are responsible for maintaining their well-being to provide quality service for the students. Self-care activities are the best way to preserve and enhance the well-being of counsellors. In this vein, this study aimed to discover the self-care experiences of school counsellors employing a qualitative approach. Fifteen licensed…

This study aims to emphasize the effectiveness of volunteer teachers who undertake responsibilities related to the services of Enriched Libraries (ELs) by determining the effectiveness of librarianship. Quality and continuity of services will be possible with librarians who have degree in information management, and it is foreseen to increase the…

This study aims to evaluate the quality of service as perceived by the young members, who get service from the Kocaeli International Youth Center, which operates under the aegis of the Ministry of Youth and Sports. In order to fulfill this objective, the three-dimensional "Scale of the Perceived Service Quality at Youth Centers,"…

Understanding decision-making as a process is essential in relation to the practice of many professions seeking to improve efficacy. The ideal of evidence-based practice can be challenging to implement in practice. This study is novel in examining the decision-making process (DMP) of Turkish speech and language therapists, through the lens of a…

Purpose: This paper aims to investigate international students' perception and satisfaction towards Turkish universities' service quality. Design/methodology/approach: This paper used modified version of SERVQUAL questionnaire for education purpose to collect data. Data were collected from 168 international students studying in public and private…

With increasing numbers of women entering the workforce in Turkey, efforts have been made to provide services for children and their families. In 2016, 33.2% of 3- to 5-year olds in Turkey were attending preschool. This figure is lower than that of most OECD countries, but the important point is to increase the attendance rate by ensuring quality.…

Purpose: This study aims to find evidence of the HEdPERF scale use for measuring the perceived service quality from the perspective of students in higher education institutions (HEIs) worldwide. Design/methodology/approach: A systematic review of the literature was conducted to find evidence of the scale use in articles published between January…

The purpose of this research is to evaluate the quality service in higher education in Marmara and Nigde Omer Halisdemir Universities' department of education students. This study was prepared using a screening model from quantitative research methods. The sample of this research comprised 886 university students attending the higher education…

The purpose of this study was to evaluate the service quality of the hotels which are provided sport tourism by athletes according to some variables. The research was conducted with cross-sectional research method as one of the general survey models and relational screening model. Target group of the study also constituted the sample group. This…

The potential international university education market value is expressed in billions of dollars. Countries are trying to increase their competitiveness to attract international students and get a decent market share. Countries that can accurately analyze the factors affecting the country and school preferences of international students will be…