Students look for evidence of service quality when selecting a university to attend. Student dissatisfaction with the quality of service may reduce student motivation in online higher-education settings, and low levels of motivation may lead to inferior student performance and a persistently high dropout rate. The purpose of this quantitative,…

Behavior analysts are expected to provide high quality services to autistic individuals/individuals with ASD. Quality behavior intervention requires the interventionist to demonstrate critical thinking skills, in-the-moment analysis, flexibility, and clinical judgment (J.B. Leaf et al., 2016a; J.B. Leaf et al., 2016d, Soluaga et al., 2008). Yet,…

On average, 22% of military veterans enroll in higher education versus 12% of civilians (Zhang, 2017). Furthermore, approximately 36% more undergraduate student veterans reported having a disability when compared to undergraduate civilians (de Brey et al., 2021). Some of the barriers that student veterans with disabilities may experience in higher…

This doctoral research project examined perceptual gaps of service quality and value in the context of higher education. The researcher performed quantitative analysis of survey data gathered from students at a small, Midwestern Bible college. Students self-selected to participate in this research project and, using class status as an independent…

The general problem was that, in the competitive telecommunications industry, information technology service providers have to develop ways to improve on customer satisfaction and service quality during service disruptions to meet service level agreements. A descriptive phenomenological study was used to explore the lived experiences and…

There is a need to implement a comprehensive training program to build employees' knowledge, skills, and attitudes in order to improve quality service at ABC Restaurant because of a surge in customer complaints. The purpose of this study was to develop a training program that included an employee handbook as a training tool, a handbook designed…

In the early years of online retailing, having an online presence and low prices were believed to be key drivers of success. More recently, electronic service quality has become essential as an online marketing strategy. Online stores provide higher service quality to create online customer loyalty, improve customer satisfaction, and keep a…

As school districts and communities struggle to increase civic engagement for their students, a medium-sized suburban school district implemented required community service hours as part of their high school graduation requirements. The purpose of this qualitative program evaluation was to investigate how the community service program was meeting…

Students with disabilities learn differently and at various rates. The issue is not the students, however, but is the lack of a belief system to have the same expectations for students with disabilities as their non-disabled peers. Rules and regulations have been established to ensure K-12 public schools comply with and provide quality services to…

With the rise of mental health needs of students, school psychologists have been forced to adapt to the evolving field (moving from that of mostly assessment based towards therapeutic intervention). However, school psychologists report feeling unprepared, and inadequate in their ability to provide quality mental health services. Among the barriers…

Supervision is critical to the field of Applied Behavior Analysis (ABA) because it improves the quality of services provided to the recipients of behavioral services which in turn increases client protection and helps to portray the field of ABA as one that is committed to socially significant behavior change (Britton & Cicoria, 2019; Brodhead…

Male survivors of sexual assault face increased mental health concerns due to commonly held beliefs and lack of quality services. College and university administrators, under guidance provided by the Office for Civil Rights and the Department of Education, must respond to all incidents of sexual misconduct, no matter the gender identity of the…

With the increase of students with disabilities attending post secondary education, it is important to have an understanding of how satisfied a student with a disability is with college. At present, the research on college satisfaction focuses on specific variables and how the specific variables moderate or mediate college satisfaction; however,…

For individuals with disabilities, learning functional living skills, such as meal preparation, laundry, and cleaning tasks, can greatly increase their level of happiness and decrease their need to rely on others (Storey & Miner, 2017). The purpose of this study was to evaluate a pyramidal BST package to teach staff to implement a training…

A Head Start program in Southeast Georgia, teachers were struggling to provide appropriate services to students with special needs (SWSN) in inclusive settings. The purpose of this study was to explore Head Start teacher descriptions of their roles and the barriers that inhibit implementation of inclusive education for SWSN. McKenzie and…