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Direct linkMitchell, Erik – Journal of Web Librarianship, 2011
The workload of Web librarians is already split between Web-related and other library tasks. But today's technological environment has created new implications for existing services and new demands for staff time. It is time to reconsider how libraries can best allocate resources to provide effective Web services. Delivering high-quality services…
Descriptors: Libraries, Internet, Information Services, Information Technology
Bartnik, Linda; Farmer, Katherine; Ireland, Ashley; Murray, Lilia; Robinson, Julie – Public Services Quarterly, 2010
Embedded librarians are attempting assimilation into a new pedagogical collective outside the library, often with a mission to improve the quality of service to that collective. But like the Borg, embedded librarians may not be achieving the results they envision. This article documents the varied experiences of five reference librarians at Murray…
Descriptors: Library Services, Librarians, Reference Services, Library Development
Tripathi, Manorama; Jeevan, V. K. J. – Quality Assurance in Education: An International Perspective, 2009
Purpose: The paper aims to study how the present distance learning libraries can improve upon their existing services and introduce new ones to enhance quality of services to distance learners. Design/methodology/approach: The paper includes a review of literature on quality assurance in open and distance education in general and student support…
Descriptors: Open Universities, Distance Education, Quality Control, Libraries
Kendrick, Kaetrena Davis – Public Services Quarterly, 2011
The core duties of the reference librarian inherently mandate that the work environment is not unlike a kaleidoscope: Students and faculty revolve within and around the library, and reference and public services workers do the same; every move temporarily redesigning the library, its collections, and even its very role on campus into something…
Descriptors: Access to Information, Reference Services, Library Services, Web Sites
Zhang, Liyi; Ye, Pinghao; Liu, Qihua – Program: Electronic Library and Information Systems, 2011
Purpose: The purpose of this paper is to report on users' information behaviour in China, a topic which has not been researched extensively. The aim is to help producers and providers collect and develop more electronic resources. Design/methodology/approach: The study investigates users' information behaviour at seven "211 Project"…
Descriptors: Use Studies, Academic Libraries, Electronic Publishing, Publications
Jankowska, Maria Anna; Hertel, Karen; Young, Nancy J. – portal: Libraries and the Academy, 2006
The LibQUAL+[TM] survey was conducted to determine user satisfaction and expectations concerning library service quality. The results of the "22 items and a box" constituted a rich source of information for the University of Idaho (UI) Library's strategic planning process. Focusing on graduate students, this study used three…
Descriptors: Strategic Planning, Graduate Students, User Satisfaction (Information), Benchmarking
Thompson, Bruce; Kyrillidou, Martha; Cook, Colleen – portal: Libraries and the Academy, 2007
Using LibQUAL+[R] data provided by 295,355 of the participants who completed the LibQUAL+[R] survey in 2003, 2004, and 2005, the present study was conducted to address three research questions. First, what differences, if any, have occurred across time in the use by (a) undergraduates, (b) graduate students/postgraduates, and (c) faculty of…
Descriptors: Graduate Students, Library Services, Surveys, Librarians
Mosley, Pixey Anne – Journal of Access Services, 2004
As student fees, print vs. electronic access, service quality expectations, and basic economics have an increasing impact on library operations, some academic libraries are taking a second look at the process of charging overdue fines. This article explores the contemporary environment on this issue. It offers as an example a compromise solution…
Descriptors: Research Libraries, Academic Libraries, Fees, Sanctions
Bivens-Tatum, Wayne – Public Services Quarterly, 2006
This article presents interesting articles that explore several different areas of reference assessment, including practical case studies and theoretical articles that address a range of issues such as librarian behavior, patron satisfaction, virtual reference, or evaluation design. They include: (1) "Evaluating the Quality of a Chat Service"…
Descriptors: Library Services, Reference Services, Evaluation Methods, Annotated Bibliographies
Gatten, Jeffrey N. – Journal of Academic Librarianship, 2004
What is the impact of an academic library consortium on the perceptions of library services experienced by users of the member institutions' libraries? What is the impact of an academic library consortium on the perceptions of library services experienced by users of the member institutions libraries? In 2002 and 2003, OhioLINK (Ohio's consortium…
Descriptors: Consortia, Library Services, Academic Libraries, Benchmarking
Zandian, Fatemeh; Riahinia, Nosrat; Azimi, Ali; Poursalehi, Nastaran – Program: Electronic Library and Information Systems, 2010
Purpose: Online information vendors currently offer a variety of additional services; among these are alert services which present requested information on recent publications to registered users. This paper aims to investigate a variety of alert services provided by four online information vendors. Design/methodology/approach: A comparison of the…
Descriptors: Foreign Countries, Information Services, Online Vendors, Bibliographic Databases
Lankes, R. David, Ed.; McClure, Charles R., Ed.; Gross, Melissa, Ed.; Pomerantz, Jeffrey, Ed. – 2002
The chapters in this volume, originally presented at the Third Annual Virtual Reference Desk (VRD) conference, "Setting Standards and Making It Real," (Orlando, Florida, November 2001), were organized, revised, and updated to reflect current technology and practice. The VRD conference and the ideas in this book represent the cutting edge…
Descriptors: Conference Proceedings, Electronic Libraries, Information Science, Information Technology
Download full textMcClure, Charles R.; Lankes, R. David; Gross, Melissa; Choltco-Devlin, Beverly – 2002
This manual is a first effort to begin to identify, describe, and develop procedures for assessing various aspects of digital reference service. Its overall purpose is to improve the quality of digital reference services and assist librarians to design and implement better digital reference services. More specifically, its aim is to: assist…
Descriptors: Electronic Libraries, Evaluation Criteria, Evaluation Methods, Guidelines
Norton, Melanie J.; Keesee, Susan H.; Mabe, Denise; Chavez, Pedro; Lanning, Kevin E.; Allegri, Francesca – Public Services Quarterly, 2006
Beginning in July 2002, the Health Sciences Library at the University of North Carolina at Chapel Hill underwent an 11 million dollar renovation. During three phases of the renovation, parts of the collection were inaccessible to patrons. In order to continue to make the library's collection available, library staff created a paging system.…
Descriptors: Medical Libraries, Educational Facilities Improvement, Library Services, Adjustment (to Environment)
Harrison, Lisa M., Ed.; Hurd, Ellis, Ed.; Brinegar, Kathleen, Ed. – Routledge Research in Education, 2020
Originally published as a special issue of the "Middle School Journal," this book presents integrative curriculum as a foundational element of the middle school. By addressing the current gap in literature on curriculum integration in the middle grades, this text explores how learning can be organized around authentic concepts or…
Descriptors: Interdisciplinary Approach, Integrated Curriculum, Middle School Teachers, Teaching Methods
