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Direct linkPersad, Doodnath; Farrell, Permilla; Alonzo-Williams, Carla; Sargeant, Roxanne – Quality Assurance in Education: An International Perspective, 2023
Purpose: Unless higher education institutions ensure that first-rate academic programme offerings are supported with the provision of high-quality services, student satisfaction, retention, enrolment and ultimately, viability of the institutions will be adversely affected (Canic and McCarthy, 2000). The purpose of this paper is to evaluate the…
Descriptors: Foreign Countries, Community Colleges, Educational Quality, Educational Assessment
Htang, Ling Kee – Quality Assurance in Education: An International Perspective, 2021
Purpose: The purpose of this study is to investigate university students' perception of service quality and satisfaction in a developing country to guide quality improvement. Design/methodology/approach: The study uses a quantitative survey design. A new instrument has been developed to measure student perceived service quality. Data was collected…
Descriptors: Undergraduate Students, Student Satisfaction, Late Adolescents, Preservice Teacher Education
Moyo, Arnold; Ngwenya, Sothini Natalia – Quality Assurance in Education: An International Perspective, 2018
Purpose: This research sought to empirically identify context specific dimensions of service quality at Zimbabwean State Universities. The study also sought to measure the 'university-wide' overall service quality at National University of Science and Technology (NUST) and to explore differences in service quality perception based on selected…
Descriptors: State Universities, Educational Quality, Foreign Countries, Science Education
Sharabati, Abdel-Aziz Ahmad; Alhileh, Mohammad M.; Abusaimeh, Hesham – Quality Assurance in Education: An International Perspective, 2019
Purpose: The purpose of this paper is to investigate the effect of service quality on graduates' satisfaction as perceived by Middle East University (MEU) graduates. Design/methodology/approach: This research is cross-sectional and aims to explore the effect of service quality dimensions (academic staff, administration, classrooms and library…
Descriptors: Foreign Countries, College Graduates, Student Attitudes, Student Satisfaction
Tsiligiris, Vangelis; Kéri, Anita; Cheah, Jeremy Eng-Tuck – Quality Assurance in Education: An International Perspective, 2022
Purpose: This study aims to explore the influence of the individual student profile of Hofstede's Power Distance, Uncertainty Avoidance, Collectiveness and Long-Term Orientation on student service quality expectations in higher education. Design/methodology/approach: Data is collected via a survey consisting of items from a standard Hofstede and a…
Descriptors: Correlation, Student Characteristics, Student Satisfaction, Graduate Students
The Effects of Quality of Services and Emotional Appeal on University Reputation: Stakeholders' View
Dursun, Orhan; Altin Gumussoy, Cigdem – Quality Assurance in Education: An International Perspective, 2021
Purpose: Competitive universities try to improve their reputation to attract the best students as university reputation is a significant factor affecting the decision of a student. In this context, universities need a systematic management plan to improve their reputation among the stakeholders. This study aims to identify the factors affecting…
Descriptors: Universities, Reputation, Stakeholders, Attitudes
Teeroovengadum, Viraiyan; Nunkoo, Robin; Gronroos, Christian; Kamalanabhan, T. J.; Seebaluck, Ashley Keshwar – Quality Assurance in Education: An International Perspective, 2019
Purpose: The purpose of this study is to validate the higher education service quality (HESQUAL) scale using a confirmatory approach and test an improved structural model that predicts student loyalty from image, perceived value, satisfaction and service quality. In addition to validating the HESQUAL scale using a confirmatory approach, two other…
Descriptors: Test Validity, Higher Education, Foreign Countries, Student Surveys
Chaudhary, Sartaj; Dey, Ajoy Kumar – Quality Assurance in Education: An International Perspective, 2021
Purpose: The past decade has seen a proliferation of research on service quality in education. However, little attempt has been made to understand the impact of student perceived service quality on sustainability practices of the university or the effect of such practices on student satisfaction. To bridge this gap, this paper aims to propose a…
Descriptors: Student Satisfaction, Undergraduate Students, Business Administration Education, Educational Quality
Arrieta, María del Carmen; Avolio, Beatrice – Quality Assurance in Education: An International Perspective, 2020
Purpose: The purpose of this paper is to examine the factors that impact the quality of the education service in a Peruvian private university, based on the perception of students and graduates. Design/methodology/approach: The sample consisted of 29 students and 20 graduates from the Administration and Finance Program of a Peruvian private…
Descriptors: Educational Quality, Quality Assurance, Private Colleges, Foreign Countries
Shurair, Amal S. A.; Pokharel, Shaligram – Quality Assurance in Education: An International Perspective, 2019
Purpose: The purpose of this paper is to investigate and report students' perception of service quality in a university by examining the perceptual context of service quality with respect to students' loyalty behavior, image of the university and culture/values. Design/methodology/approach: A research framework is developed for quality assessment…
Descriptors: Foreign Countries, College Students, Student Attitudes, Educational Quality
Georgiadou, Ioanna; Vlachou, Anastasia; Stavroussi, Panayiota – Quality Assurance in Education: An International Perspective, 2020
Purpose: The purpose of this paper is to describe the development of a scale for the evaluation of the perceived quality of services provided to students with disabilities by Special Vocational Education (SVE) institutions in Greece. Design/methodology/approach: SVE service quality was approached on the basis of the performance-only model. The…
Descriptors: Test Construction, Students with Disabilities, Intellectual Disability, Special Education
Osman, Abu Rashed; Saputra, Ruswiati Surya – Quality Assurance in Education: An International Perspective, 2019
Purpose: The purpose of this paper is to investigate the relationship between service quality, program quality, institutional image and student satisfaction in the context of higher education. Additionally, the study attempts to describe the mediating impact of institutional image between service quality, program quality and student satisfaction.…
Descriptors: Student Satisfaction, College Seniors, Business Administration Education, Private Colleges
Subrahmanyam, Annamdevula – Quality Assurance in Education: An International Perspective, 2017
Purpose: This paper aims to identify and test four competing models with the interrelationships between students' perceived service quality, students' satisfaction, loyalty and motivation using structural equation modeling (SEM), and to select the best model using chi-square difference (??2) statistic test. Design/methodology/approach: The study…
Descriptors: Correlation, Statistical Analysis, Educational Quality, Student Attitudes
Bozbay, Zehra; Baghirov, Fakhri; Zhang, Ye; Rasli, Amran; Karakasoglu, Meltem – Quality Assurance in Education: An International Perspective, 2020
Purpose: This paper aims to investigate international students' perception and satisfaction towards Turkish universities' service quality. Design/methodology/approach: This paper used modified version of SERVQUAL questionnaire for education purpose to collect data. Data were collected from 168 international students studying in public and private…
Descriptors: Foreign Countries, Foreign Students, College Students, Student Attitudes
Rughoobur-Seetah, Soujata; Hosanoo, Zuberia Aminah – Quality Assurance in Education: An International Perspective, 2021
Purpose: Technology acceptance research in the L&T contexts has a necessity for enabling the significant inclusion of technology in educational settings (Scherer et al., 2019). Despite the propensity for information communication and technology to enhance the teaching and learning process, the acceptance or rejection of learning technology is…
Descriptors: Educational Quality, Electronic Learning, Higher Education, College Students
