During the COVID-19 pandemic, higher education institutions adopted several technology-driven platforms (such as Google Meet) as an alternative to traditional in-person classrooms. Researchers have been concerned about the evaluation of learning satisfaction and continuous learning intentions. As such, the purpose of this research was to…

The aim of the study was to investigate the relation between subjective quality of life and quality of vocational education services from the view of students with intellectual disability who participate in public special vocational education schools in Greece. The level of quality of life and quality of special vocational education services was…

This article considers the use of information technology (IT) for quality service; the characteristics of today's students (Millennials and Zs); and what a satisfactory service for them should be. (For Part One, see EJ1216961.)

Exchange programs have been found to have a positive impact on regional economic growth, university cooperation, and student academic, and professional development. However, there has been limited analysis of the factors that influence the quality of these programs. In this study, a mixed-methods approach was used to examine regional exchange…

Videoconferencing technology is a successful tool for expanding possibilities for collaborative and distance learning, while bridging the distance between the teacher and students, providing time and cost savings. Recently, the focus in literature and practice for quality requirements are shifting from deterministic behavior of the infrastructure…

Providing high-quality services to students with disabilities in rural settings can be challenging, as rural schools often lack resources both in and out of the classroom. One potential option to provide high-quality mathematics instruction to students with disabilities in rural areas is using virtual manipulatives and online instruction. In this…

Purpose: E-learning has become an increasingly prevalent learning approach in higher educational institutions due to the fast growth of internet technologies in India. This paper aims to mainly focus on evaluating the effectiveness of the e-learning experience from students' perceptive. Design/methodology/approach: "Survey" method has…

The aim of this study was to assess the effectiveness of the provision of under-five childcare services taking experiences from marginalized and vulnerable communities in Tanzania. This interpretive study employs phenomenology design to investigate the views of stakeholders based on childcare services. The focus was to determine the childcare…

Accessibility in education during the COVID-19 pandemic is a big challenge around the world. This study aimed to investigate pre-service teachers' accessibility, acceptability, and readiness with respect to mobile learning (M-learning) technology and the relationships between M-learning acceptance and readiness. The questionnaires adopted the…

Purpose: The purpose of this paper is to investigate and report students' perception of service quality in a university by examining the perceptual context of service quality with respect to students' loyalty behavior, image of the university and culture/values. Design/methodology/approach: A research framework is developed for quality assessment…

Purpose: The purpose of this paper is to describe the development of a scale for the evaluation of the perceived quality of services provided to students with disabilities by Special Vocational Education (SVE) institutions in Greece. Design/methodology/approach: SVE service quality was approached on the basis of the performance-only model. The…

The purpose of this study is to suggest an alternative to maximize the relationship between education service provider and learner in CRM in the implementation of CRM strategy by lifelong education institutions and members. This study clarified the relationship between CRM strategy (e.g., customer orientation, education service quality, and…

This brief summarizes a study of five school districts that have been recognized for their efforts to provide high-quality services to students experiencing homelessness. The districts worked hard to identify students experiencing homelessness and supplemented modest federal funds with private funding, district funding, community-based resources,…

This paper explores mobile learning (m-learning) acceptance and use through integrating UTAUT and IS success models to examine whether quality factors (including "Information Quality," "System Quality" and "Service Quality") and behavioral factors (including "Performance Expectancy," "Social…

From last two decades, the Higher Education institutions of the developing countries have also realized the importance of better quality services and leadership behavior. Previous studies investigated that better quality services and leadership behavior are fundamental tools for the enhancement of satisfaction level of the university lecturers.…