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Leone, Peter E.; Fink, Carolyn M. – National Technical Assistance Center for the Education of Neglected or Delinquent Children and Youth (NDTAC), 2017
Laws and regulations across the United States require that all students, including those in the custody of the juvenile courts, probation services, or other child-serving agencies, receive education services. Too often, because of short lengths of stay and logistical challenges associated with student mobility, educators and juvenile justice…
Descriptors: Educational Quality, Correctional Education, Institutionalized Persons, Correctional Institutions
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Rivard, Mélina; Mello, Catherine; Mercier, Céline; Lefebvre, Christine; Millau, Marie; Morin, Marjorie; Morin, Diane; Abouzeid, Nadia; Chatenoud, Céline – Journal of Applied Research in Intellectual Disabilities, 2020
Background: ETAP-1 was created to evaluate the quality of services trajectory from families' perspective. The items of ETAP-1 were developed from previous studies on integrated care, existing quality assessments, and consultations with families and experts in evaluation and in autism spectrum disorder (ASD). Method: The questionnaire was completed…
Descriptors: Autism, Pervasive Developmental Disorders, Questionnaires, Test Construction
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Ali, Hafiz Yasir; Ali, Hafiz Fawad; Ahmad, Muhammad Bilal – Bulletin of Education and Research, 2019
The aim of the present study is to find the gap between expectations and perceptions of students regarding the service quality of higher education public institutions of Lahore, Pakistan. Paired sample t-test was used to explore the gap between expectation and perception of the students of the higher education of the public institutions of Lahore.…
Descriptors: Expectation, Student Attitudes, Educational Quality, Foreign Countries
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Leonnard – Journal on Efficiency and Responsibility in Education and Science, 2018
The increasing number of educational services has caused a high competition in this industry. In Indonesia, the number of private universities is the highest compared to state universities and other forms of higher education institutions. Ability to predict factors that are important in providing educational services to achieve student…
Descriptors: Educational Quality, Private Colleges, Public Relations, Foreign Countries
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Uppal, Muhammad Amaad; Ali, Samnan; Gulliver, Stephen R. – British Journal of Educational Technology, 2018
e-Learning courses are fast becoming common-place, yet the success of these online courses varies considerably. Since limited research addresses the issue of e-learning quality (ELQ) of service in higher education environments, there is an increasing need to effectively assess ELQ. In this paper, we argue that to obtain a satisfactory e-learning…
Descriptors: Electronic Learning, Educational Quality, Quality Assurance, Reliability
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Asnawi, Nur; Setyaningsih, Nina Dwi – Journal of International Education in Business, 2020
Purpose: The purpose of this paper is to identify the dimensions of service quality in the context of Islamic higher education (IHE); explain the determinant dimensions of overall perceived service quality (PSQ) according to students; and explains the difference in the level of quality felt by students in each dimension based on gender, year of…
Descriptors: Foreign Countries, Educational Quality, Higher Education, Islam
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Huong, Vu Thi; Casadesus, Marti; Marimon, Frederic – Innovations in Education and Teaching International, 2017
The aims of this study are threefold in their approach to English academy teaching: (i) to assess learner satisfaction, (ii) to assess the impact of satisfaction on loyalty and (iii) to assess the three constructs that we considered to be the antecedents of learner satisfaction: learner motivation, learner attitude and service quality. To collect…
Descriptors: Outcome Measures, Student Satisfaction, Student Attitudes, Student Motivation
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Jabbar, Muhammad Naveed; Hussin, Fauzi – International Journal of Higher Education, 2019
From last two decades, the Higher Education institutions of the developing countries have also realized the importance of better quality services and leadership behavior. Previous studies investigated that better quality services and leadership behavior are fundamental tools for the enhancement of satisfaction level of the university lecturers.…
Descriptors: College Faculty, Job Satisfaction, Developing Nations, Foreign Countries
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Kashif, Muhammad; Cheewakrakokbit, Pimpa – Journal of Marketing for Higher Education, 2018
We aim to examine the international student perceived service quality of Business Schools located in Thailand to link it with their intentions to remain loyal. The survey based approach is adopted to collect data from 300 international students enrolled in various business schools in Thailand. All the dimensions of PAKSERV except Personalization…
Descriptors: Foreign Countries, College Students, Business Schools, Business Administration Education
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Saleem, Muhammad; Hussain Ch., Abid; Ahmad, Saghir – Bulletin of Education and Research, 2017
Gap means difference between perception and expectation. Identification of gap provides an opportunity to bridge it and thus to enhance the service. Higher education is getting popularity as a service industry day by day. This study focuses to identify the gaps in service quality of higher education by using a self-developed instrument on the…
Descriptors: Higher Education, Student Attitudes, Empathy, Reliability
Ibrahim, Hamdi H. M. – ProQuest LLC, 2016
Students look for evidence of service quality when selecting a university to attend. Student dissatisfaction with the quality of service may reduce student motivation in online higher-education settings, and low levels of motivation may lead to inferior student performance and a persistently high dropout rate. The purpose of this quantitative,…
Descriptors: Academic Achievement, Learning Motivation, Higher Education, Dropout Rate
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Priyogi, Bilih; Santoso, Harry B.; Berliyanto; Hasibuan, Zainal A. – Turkish Online Journal of Educational Technology - TOJET, 2017
The concept of Open Education (OE) is based on the philosophy of e-Learning which aims to provide learning environment anywhere, anytime, and for anyone. One of the main issue in the development of OE services is the availability of the quality assurance mechanism. This study proposes a metric for measuring the quality of OE service. Based on…
Descriptors: Open Education, Educational Quality, Electronic Learning, Guidelines
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Movahedazarhouligh, Sara; Banerjee, Rashida – Early Child Development and Care, 2020
The term family-centred practices refer to a particular set of beliefs, principles, values, and practices for supporting and strengthening family capacity to enhance and promote child development and learning. Family-centred services in early childhood and early childhood special education programmes (EC/ECSE) can affect a wide range of outcomes.…
Descriptors: Early Childhood Education, Child Development, Special Education, Outcomes of Education
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Giannakis, Mihalis; Bullivant, Nicola – Journal of Further and Higher Education, 2016
This article explores several aspects of service quality for the provision of higher education. Alongside the trend of the massification of higher education over the past two decades, higher education institutions are required to review quality across a range of outputs, besides teaching and learning. The study was undertaken within the…
Descriptors: Mass Instruction, Educational Quality, Questionnaires, Student Surveys
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Duževic, Ines; Ceh Casni, Anita – Higher Education: The International Journal of Higher Education Research, 2015
The purpose of this study was to explore key attributes of service quality in the Croatian higher education system. In particular, the study aims to compare student and faculty perceptions of service quality and to identify institutional aspects that may affect the perceptions of these two customers. Principal component analysis is used to define…
Descriptors: Foreign Countries, Student Attitudes, Teacher Attitudes, Educational Quality
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