The professional teacher certification programme is a programme that has been implemented online for both in-service teachers and pre-service teachers since 2019. The change in the pattern of implementing the professional teacher programme from offline to online will provide a different programme experience for teachers, participants and tutors.…

Higher education institutions are increasingly adopting leaning management systems (LMS) as a complementary tool in improving learning systems. The purpose of this study is explore the factors influencing students' satisfaction in Palestine Technical University-Khadoury (PTUK) in Palestine toward using the learning management system (Moodle). Six…

This article provides an overview of current special education policy in Mexico and highlights two successful schools in rural Jalisco that have garnered recognition as particularly creative and responsive institutions. A void exists in the literature about the types of specialized services that children with disabilities are likely to encounter…

Purpose: The purpose of this article is to compare Thai students with Indonesian students in regard to the impact of four service quality dimensions on student satisfaction and the learning outcomes of online courses. Design/methodology/approach: Samples were 352 Indonesian and 380 Thai students who were in bachelor's degree programmes and…

Purpose: Student loyalty is important if universities are to stay in business by recruiting and retaining satisfied students who provide positive evaluations of their university to others. The current study employed a theoretical framework established by consumer researchers to test the hypothesis that university social responsibility (USR) would…

This "Equity by Design Research Brief" presents a qualitative study of Black and Latinx parents of students with disabilities who experienced conflicts with charter schools. The purpose of the study was to understand the mechanism that generated and sustained the conflict. Understanding this conflict can provide guidance for charter…

Efforts to increase student satisfaction as higher education customers need to be made, since student satisfaction is related to the university quality. This research aimed to study the model of student satisfaction as university customers by using survey method. The sample was determined to be 208 people who were obtained by proportional random…

Higher education institutions (HEIs), consider the customer experience an intrinsic component of their strategic plans, decision-making processes, and development. In higher education (HE) contexts, students are customers and demand high service quality. This article evaluates the perception of quality of service (QoS) in a HE setting from the…

This study aimed to determine the effect of service quality and motivation to the consumption behavior of students in utilizing academic services. This research involved 87 students of Economic Education Study Program in University of Jambi, Indonesia. The data were analyzed using structural equation modeling with partial least squares technique…

Aim/Purpose: This research aims to evaluate and analyze the e variables which influence the quality of e-learning services at the university-level based on the perspectives of students (stakeholders). It seeks to identify factors of e-learning quality and satisfaction and to examine the relationship between the dimensions of e-learning quality,…

In Torfaen, situated in the South-East of Wales during the first lockdown there were seven 'hubs' supported by the Play Service Well-being Playworkers. The Well-being Playworkers have continued to support schools post-lockdown. Interviews were undertaken with nine headteachers from all seven of the 'hubs'. Thematic analysis of the data identified…

This paper explores student satisfaction of tutor services provided at the University of Ghana Learning Centres specifically, Koforidua Learning Centre. A simple random sampling method was used to select current 150 undergraduate students pursuing varied degree programmes at the Koforidua Learning Centre. There was an observed significant…

This paper aims to examine the impact of E-learning quality on students' satisfaction and performance before and during the COVID-19 pandemic and the role of gender as a moderating variable. A descriptive and inferential approach was used where a specially designed questionnaire was distributed on a simple random sample of students enrolled in…

The students' re-enrollment can reflect as one of the indications of an educational institution's service quality and student loyalty. The re-enrollment is identified by the condition that students enrolled in one semester would re-enroll in the next immediate semester. The main concern of this article is that there are many interrelated variables…

Early Childhood Comprehensive Systems (ECCS) grants help states and communities improve early childhood systems to support child development, equitable access to quality services and supports, and family well-being. Truly interdisciplinary, ECCS promotes cross-sector systems change initiatives that focus on integrating health care, mental health,…