The study aims to observe the influence of service quality on student satisfaction and student loyalty in higher education institutions in Riau. The participants were 1,000 students of 13 universities and colleges in Riau. This study employed service quality as an exogenous variable, while student satisfaction and student loyalty became an…

The aims of this study are threefold in their approach to English academy teaching: (i) to assess learner satisfaction, (ii) to assess the impact of satisfaction on loyalty and (iii) to assess the three constructs that we considered to be the antecedents of learner satisfaction: learner motivation, learner attitude and service quality. To collect…

This research talks about total quality service and customer relationship management effects toward customer satisfaction and its impact on customer loyalty. Fast food restaurant KFC, always strives to continue to make improvements in total quality service, so that customer satisfaction can be maintained, which in turn will have an impact on…

Information Communication and Technology has made a lot of investments to the rapid transformation of modern society. The goal of the study was to establish a highly customized student information and accounting system in Indonesia to promote the enrolment and accounting phase and to meet the needs of all clients and employees in the provision of…

This study analyses variances among four demographic characteristics -- age, gender, continent, and program of study on international students' perception of a Post-1992 UK university's registration process. Analysis was done with respect to six structured survey questions (dependent variables), which serve as dimensions for measuring students'…

Pupils' and students' learning in the workplace and dual education has drawn increased attention because it is, among others, relevant in combating youth unemployment, increasing individual employability, and organisations' ability to provide high quality services and products. However, research focusing on pupils' and students' readiness to…

High-quality early childhood education and care (ECEC) has a robust and long-term impact on the development of children's skills and abilities, including self-regulation. While the importance of early self-regulation is acknowledged in national curricular frameworks (Australian Early Years Learning Framework), little is known about practices…

The objective of this study is to know the association between teaching techno-stress and the perception of the quality of service within a Peruvian university. The psychophysiological disturbances that technological means could be causing when coming into contact with workers are analyzed as part of the impact of new technologies in work spaces.…

Early Head Start provides a comprehensive array of services for low-income pregnant women and families with infants and toddlers. The Early Head Start Family and Child Experiences Survey (Baby FACES) 2018 provides a wealth of information about Early Head Start programs, center-based or home-based services, teachers and home visitors, and the…

Technology has penetrated all aspects of the society in recent years. In the education sector, collaborative software such as GoogleDocs is pervasively used by both faculty and students. This is often because they enable frequent, cheaper and faster communication opportunities. Nonetheless, little evidence exists on the factors that influences its…

States have key roles and responsibilities in protecting and promoting the health of all of school-age youth. Though assessment and planning instruments exist to support quality school nursing service delivery at individual school building, community, and district levels, no comparable measure was available to assess state-level support for the…

Purpose: This paper focuses on students' perceptions of the quality of non-academic services received in higher education. While the important role played by expectations and perceptions in students' evaluations of such services has been discussed in much of the service quality literature, there is insufficient work in the private tertiary…

This study aims to evaluate the quality of service as perceived by the young members, who get service from the Kocaeli International Youth Center, which operates under the aegis of the Ministry of Youth and Sports. In order to fulfill this objective, the three-dimensional "Scale of the Perceived Service Quality at Youth Centers,"…

Understanding decision-making as a process is essential in relation to the practice of many professions seeking to improve efficacy. The ideal of evidence-based practice can be challenging to implement in practice. This study is novel in examining the decision-making process (DMP) of Turkish speech and language therapists, through the lens of a…

Purpose: This paper aims to investigate international students' perception and satisfaction towards Turkish universities' service quality. Design/methodology/approach: This paper used modified version of SERVQUAL questionnaire for education purpose to collect data. Data were collected from 168 international students studying in public and private…