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The Effect of Academic Culture on the Implementation of the EFQM Excellence Model in UK Universities
Davies, John; Douglas, Alex; Douglas, Jacqueline – Quality Assurance in Education: An International Perspective, 2007
Purpose: The paper seeks to explore the effect of academic culture on the implementation of the European Foundation for Quality Management's (EFQM) Excellence Model in UK universities. Design/methodology/approach: A literature review reveals several aspects, which collectively define the academic culture in UK universities. These aspects were…
Descriptors: College Faculty, Foreign Countries, Universities, Case Studies
Douglas, Jacqueline; Douglas, Alex; Barnes, Barry – Quality Assurance in Education: An International Perspective, 2006
Purpose: The purpose of this paper is to report on the design and use of a questionnaire to measure student satisfaction at Liverpool John Moores University's Faculty of Business and Law. Design/methodology/approach: The paper utilised the concept of the service-product bundle to design the survey questionnaire and then used SPSS and Quadrant…
Descriptors: Satisfaction, Undergraduate Students, Student Attitudes, Universities
An Improvement in Instructional Quality: Can Evaluation of Teaching Effectiveness Make a Difference?
Ngware, Moses Waithanji; Ndirangu, Mwangi – Quality Assurance in Education: An International Perspective, 2005
Purpose: To report study findings on teaching effectiveness and feedback mechanisms in Kenyan universities, which can guide management in developing a comprehensive quality control policy. Design/methodology/approach: The study adopted an exploratory descriptive design. Three public and two private universities were randomly selected to…
Descriptors: Feedback (Response), Teacher Effectiveness, Educational Improvement, Universities
Collinge, Bill – Quality Assurance in Education: An International Perspective, 2004
This article considers the arguments used in support of private-sector educational establishments in post-Communist Europe and compares them with the observations and experiences of an academic librarian working in the field. The article uses as its case study a private-sector university in Slovakia and addresses the issues of quality and…
Descriptors: Private Colleges, Citizenship Education, Foreign Countries, Social Change