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Direct linkMumtaz, Sabiha; Parahoo, Sanjai K.; Gupta, Namrata; Harvey, Heather L. – Quality Assurance in Education: An International Perspective, 2023
Purpose: This paper aims to investigate the major challenges faced and lessons learned during the unplanned transition to online examinations (OE) at a traditional university following the COVID-19 pandemic. Design/methodology/approach: This exploratory study involved two distinct samples (110 students and 30 instructors) drawn from a large public…
Descriptors: Student Evaluation, Computer Assisted Testing, Electronic Learning, Educational Change
The Effects of Quality of Services and Emotional Appeal on University Reputation: Stakeholders' View
Dursun, Orhan; Altin Gumussoy, Cigdem – Quality Assurance in Education: An International Perspective, 2021
Purpose: Competitive universities try to improve their reputation to attract the best students as university reputation is a significant factor affecting the decision of a student. In this context, universities need a systematic management plan to improve their reputation among the stakeholders. This study aims to identify the factors affecting…
Descriptors: Universities, Reputation, Stakeholders, Attitudes
Subrahmanyam, Annamdevula – Quality Assurance in Education: An International Perspective, 2017
Purpose: This paper aims to identify and test four competing models with the interrelationships between students' perceived service quality, students' satisfaction, loyalty and motivation using structural equation modeling (SEM), and to select the best model using chi-square difference (??2) statistic test. Design/methodology/approach: The study…
Descriptors: Correlation, Statistical Analysis, Educational Quality, Student Attitudes
Ali, Faizan; Zhou, Yuan; Hussain, Kashif; Nair, Pradeep Kumar; Ragavan, Neethiahnanthan Ari – Quality Assurance in Education: An International Perspective, 2016
Purpose: The purpose of this study is to investigate the effect of Malaysian public universities' service quality on international student satisfaction, institutional image and loyalty. Design/methodology/approach: A total number of 400 questionnaires were distributed to international students, selected using convenience sampling technique, at…
Descriptors: Foreign Countries, Foreign Students, Public Colleges, Universities
Kinash, Shelley; Naidu, Vishen; Knight, Diana; Judd, Madelaine-Marie; Nair, Chenicheri Sid; Booth, Sara; Fleming, Julie; Santhanam, Elizabeth; Tucker, Beatrice; Tulloch, Marian – Quality Assurance in Education: An International Perspective, 2015
Purpose: The paper aims to disseminate solutions to common problems in student evaluation processes. It proposes that student evaluation can be applied to quality assurance and improving learning and teaching. The paper presents solutions in the areas of: presenting outcomes as performance indicators, constructing appropriate surveys, improving…
Descriptors: Feedback (Response), Student Attitudes, Teacher Effectiveness, Quality Assurance
Dean, Aftab; Gibbs, Paul – Quality Assurance in Education: An International Perspective, 2015
Purpose: This paper aims to investigate the purpose of the complex open system of higher education and to explore this transformative experience as personal flourishing, where students come to terms with a way of being, matching their potentiality with their agency and leading to profound happiness. There is influential, but not uncontested…
Descriptors: Higher Education, Student Attitudes, Student Experience, Life Satisfaction
Kärnä, Sami; Julin, Päivi – Quality Assurance in Education: An International Perspective, 2015
Purpose: The purpose of the study is to evaluate and discuss the extent of the satisfaction as perceived by the students and staff towards university facilities and services in two campuses in Finland. The aim is to analyse which facility-related factors have the greatest impacts on students' and staff's overall satisfaction.…
Descriptors: Foreign Countries, Educational Facilities, Satisfaction, College Students
