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Douglas, Jacqueline; Douglas, Alex; Barnes, Barry – Quality Assurance in Education: An International Perspective, 2006
Purpose: The purpose of this paper is to report on the design and use of a questionnaire to measure student satisfaction at Liverpool John Moores University's Faculty of Business and Law. Design/methodology/approach: The paper utilised the concept of the service-product bundle to design the survey questionnaire and then used SPSS and Quadrant…
Descriptors: Satisfaction, Undergraduate Students, Student Attitudes, Universities