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The Effect of Academic Culture on the Implementation of the EFQM Excellence Model in UK Universities
Peer reviewed
Direct linkDavies, John; Douglas, Alex; Douglas, Jacqueline – Quality Assurance in Education: An International Perspective, 2007
Purpose: The paper seeks to explore the effect of academic culture on the implementation of the European Foundation for Quality Management's (EFQM) Excellence Model in UK universities. Design/methodology/approach: A literature review reveals several aspects, which collectively define the academic culture in UK universities. These aspects were…
Descriptors: College Faculty, Foreign Countries, Universities, Case Studies
Douglas, Jacqueline; Douglas, Alex; Barnes, Barry – Quality Assurance in Education: An International Perspective, 2006
Purpose: The purpose of this paper is to report on the design and use of a questionnaire to measure student satisfaction at Liverpool John Moores University's Faculty of Business and Law. Design/methodology/approach: The paper utilised the concept of the service-product bundle to design the survey questionnaire and then used SPSS and Quadrant…
Descriptors: Satisfaction, Undergraduate Students, Student Attitudes, Universities
