The term 'spin' is conventionally used to refer to the process and products of purposively managing information in order to present institutions, individuals, policies, practices and/or ideas in a favourable light and thereby mobilize support for them. Attempts to manage news and political communications are not new. However, the New Labour…

Social policy-making in the UK under the Labour government has galvanized around the issue of social exclusion, identifying young children (0-4 years) and their families living in areas of high social disadvantage to be particularly at risk. This paper attempts to recover the experiences and views of professionals concerned with the delivery and…

This paper explores the expectations of higher education responsiveness of key employer, education, and training constituencies in South Africa. Empirical data was gathered through a series of focus group and individual interviews, and analysed in terms of distinctions in the ideal relationship between education and the workplace. The paper…

The role of Chancellors of the Exchequer in the making of policy is education has attracted the attention of few researchers, and little has been published that seeks systematically and comprehensively to examine this issue. This is remarkable given that, for most of the last 25 years, this office has been filled by four unusually powerful and…

In these days of radical contraction of funding and expansion in student numbers, universities are under pressure to prioritise their resources, as well as to achieve effective costing and pricing to support judgement and decision making for funding and any external work undertaken. This study reviews costing, pricing and income measurement in…

The aim of this qualitative study was to explore Israeli academics' perceptions of the introduction of educational markets and, particularly, their attitudes towards academics' roles and responsibilities in the new marketing-led university, as well as to obtain a greater understanding of their actual patterns of involvement in the marketing of…

In the context of institutional concern with academic misconduct by university students, this paper reports on research into disciplinary decision making by universities in respect of students. Through semi-structured interviews with student advocacy staff, the paper explores experiences of the quality and approach of university disciplinary…

This paper reports on the selected findings of a recent research project centred on one new university in England (Charles "et al.", 2007). The project aimed to explore the experiences of 44 disabled students who fell into one of two distinct groups: those in local further education eligible to apply to higher education (HE), and those…

This study attempts to advance the understanding of relationships between university academic staff and administrators through information in interviews with 18 academic staff members and 18 administrators at a large public research university in the United States. Through exploring the first-hand insights and perceptions of interviewees from an…

The shifting funding climate in Australian higher education encourages universities to enter into research partnerships with industry. Yet, studies of industries' experiences of their research links with universities are rare. Consequently, research managers often find themselves attempting to promote and facilitate industry engagement with…

As part of the "face" a university projects to the world, student service staff play a key role in constructing an institution's external identity. Yet, there have been few studies of who are the general staff providing these services, and how they define their role within their institutions. Although there have been several excellent studies…

The research interrogates the connections between information and communication technologies' (ICTs') use and change processes in Australian higher education. The empirical investigation focuses simultaneously on three domains of practice: the educational, the technological and the organizational, with a particular interest in their overlaps and…

The working lives of general staff in universities have been a rather closed book until recently, having been largely ignored in both academic and non-academic literature. When discussed or referred to, general staff have been depicted in problematic ways that, in recent times, can be associated with the prevailing discourse of "corporate…

This study explores compromises by individual academic staff, which reflect their multiple understandings of academic work. I offer a brief overview of the changing Australian tertiary sector environment and the ways in which this has had an impact on the academic role. The discussion centres around the need for investigations of academia to be…

Interviewed administrative staff at Australia's Curtin University about the extent to which they perceive academics and staff as customers. Found that they have ambivalent feelings toward academics as customers and perceived a lack of interpersonal skills among some academics. In dealing with students, administrative staff move beyond the…