This document is intended to assist practitioners who are designing and organizing an initial information and communication technology (ICT) experience for adult learners. Section 1 presents an overview of the initial ICT learning experience. The concept of transferable skills is discussed in the context of ICT in Section 2. Section 3 explains new learners' likely motivation for learning about ICT and the elements that should be emphasized in the delivery approach underpinning the initial ICT experience. Section 4, which is devoted to methods, considers the following items: structure; reviews; feedback; handouts and notes; pace; practice; peer-to-peer support; and coaching. Initial problems encountered by learners new to ICT and health and safety issues related to the learning site, disabled learners, and using ICT equipment are the focus of Sections 5 and 6. Outreach strategies, the characteristics of an effective learning environment, and 10 suggestions for creating a successful ICT course are presented in Sections 7-9. Section 10 covers content and ideas, and Section 11 outlines a sample ICT program that includes sessions on building confidence, using a computer, locating information on the Internet, communicating with e-mail, and working with graphics. Sections 12 and 13 list 36 useful contacts and 19 references. (MN)