A key component of conventional distance education organizations has been the network of local study centres, set up to serve as a bridge between students and the educational organization. With the capacity of information and communication technologies (ICTs) to enable direct contact between the educational institution and its dispersed students, it is arguable that the local site is no longer necessary. This article reports on a study that explores the factors that suggest the need to revisit the role of the local study centre in view of the growing interest in ICT-supported distance learning. The study, conducted in the University of the West Indies Distance Education Centre, comprised a survey of students and interviews conducted with site coordinators. Based on the results obtained, the article makes recommendations for enhancing the student support role of the local study centre. (Contains 7 tables.)