This book contains 19 papers examining ways in which innovative organizations are using distance learning technology to maximize learning and meet business objectives. The following papers are included: "Preface" (Deborah A. Schreiber, Zane L. Berge); "Organizational Technology and Its Impact on Distance Training" (Deborah A. Schreiber); "Conceptual Frameworks in Distance Training and Education" (Zane L. Berge); "Instructional Design of Distance Training" (Deborah A. Schreiber); "Building Customer Relations: Web-Based Training for the Home Improvement Industry" (Dennis Fukai, Kerry Kitchen, David Aurelio); "Increasing Employee Knowledge and Understanding of Operational Systems..." (Barry Howard); "Disseminating Time-Sensitive Information: Using Interactive Distance Learning (IDL) to Deliver Training and Education in the American Red Cross Biomedical Services" (Lissa C. Klueter, Elizabeth C. Kalweit); "Disseminating Time- and Regulation-Sensitive Information..." (Therese Monahan); "Graduate Programs at a Distance: A Partnership between the California Department of Rehabilitation and San Diego State University" (Michelle M. Warn, Charles Compton, Susan Levine, Sandra Whitteker); "Reskilling Employees for Competitive Advantage: Reinventing Learning at Unisys Corporation" (Mick Mortlock, Edward Dobrowolski); "Delivering Technical Training to Advance Mechanical Skills..." (Lynn W. Payne, Henry E. Payne); "Delivering Clinical-Based Training in a Public Health Setting" (Janet L. Place, Tim Stephens, Patricia O'Leary Cunningham); "Skills-Based Distance Training for a Global Environment: Malaysia's Virtual University" (Manon Ress, Patrice Sonberg); "The Value of Building Skills with Online Technology..." (Scott Walker); "Building Intranet Courseware Using MultiDisciplinary Teams..." (Ann D. Yakimovicz); "Eliciting Community Beliefs and Changing Attitudes through Education" (Regina Bento, Cindy Schuster, Alberto Ramirez, Tamara Salganik); "Measuring Attitudes to Assess Training: The Interactive Distance Learning Group Looks at Learning and Transfer from Satellite Training" (Joan Conway Dessinger, Kenneth G. Brown, Martha N. Reesman, Lauri E. Elliott); "Unanticipated Attitudinal Change: The Progression toward Self-Directed Distance Training at H.B. Zachry" (Larry M. Dooley, Kim E. Dooley, Keith Byrom); "Utilizing Telelearning as a Strategic Media Choice to Enhance Executive Development and Affect Organizational Perspective..." (Jim Suchan, Alice Crawford); and "Best Practices of Distance Training" (Deborah A. Schreiber). (The book contains 300 references, a glossary, and 36 tables/figures/exhibits.) (MN)