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Peer reviewed Peer reviewed
ERIC Number: EJ455555
Record Type: CIJE
Publication Date: 1992
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: ISSN-8756-1972
EISSN: N/A
Teaching Complaint and Adjustment Letters--And Tact (My Favorite Assignment).
Deimling, Paula
Bulletin of the Association for Business Communication, v55 n4 p48 Dec 1992
Describes a three-part assignment in which each student writes a complaint letter and an adjustment letter responding to another student's complaint letter. Discusses how the third part of the assignment--journal entries--allows students to formulate their own criteria for excellent letters based upon their reactions to the letters they receive. (MM)
Descriptors: Business Correspondence, Higher Education, Journal Writing, Letters (Correspondence), Teaching Methods, Writing Assignments, Writing Instruction
Publication Type: Journal Articles; Guides - Classroom - Teacher
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A