The Multi-Stage Maturity Model for Long-Term IT Outsourcing Relationship Success, a theoretical stages-of-growth model, explains long-term success in IT outsourcing relationships. Research showed the IT outsourcing relationship life cycle consists of four distinct, sequential stages: contract, transition, support, and partnership. The model was…

The metaphor of digitalisation in education emerged during a period when phenomena such as budget cuts and privatisation, layoffs and outsourcing of labour marked the ethos of the twenty-first century. During this time, digitalisation was constructed as an ultimate purpose and an all-encompassing matter in education. As a result, these narratives…

What is the secret to success in the 21st Century? According to the New Commission on the Skills of the American Workforce (2008), the standard of living for the middle-class American is no longer guaranteed with only a secondary education degree and a strong work ethic. Due to increased global competition, America needs to rank in the top two…

United States (U.S.) federal agencies and other organizations are turning to Information Technology (IT) as a strategy for improving business productivity. Despite the rapid growth of outsourcing, few studies have been conducted on the effect of outsourcing on employees who remain with the company. In the current qualitative study, the effect of…

This qualitative single case study explored how customer facing professionals (CFPs) adapt to changing customer needs in a digital environment. This study focuses on: (1) Changing customer needs; (2) Competencies needed in a digital environment; (3) How they learn; and (4) What factors help or hinder their success. The site is a global Human…

During its infancy, the cloud computing industry was the province largely of small and medium-sized business customers. Despite their size, these companies required a professionally run, yet economical information technology (IT) operation. These customers used a total value strategy whereby they avoided paying for essential, yet underutilized,…

Human Performance Technology (HPT) is a field of practice that has evolved from advancements in organizational development, instructional design, strategic human resource management and cognitive psychology. As globalization and trends like outsourcing and off-shoring start to dominate the way organizations grow, HPT practitioners are managing the…

New digital technologies are changing the nature and contexts of work in Canada. It is essential that education policy and practice acknowledge and respond to these changes. The impacts and implications of new and emerging technologies for work can be summarized within two paradigms: technology is replacing work through automation and digital…

Economic geographers have traditionally concerned themselves with the primary and secondary sectors of the economy. As the world becomes more service-oriented, however, as much attention must be paid to the service economy and the role of technology. This article focuses on deindustrialization and the rise of the contemporary service--and…

When budgets are tight, administrators have to find ways to provide and maintain facilities without draining their budgets. Fortunately, advancements in technology, new ideas in construction and design, and savvy management strategies are available that enable schools and universities to spend their money more wisely and efficiently. Here are 10…

This article features the winners of this year's "Campus Technology Innovator" competition. The winners are: (1) Drexel University, Pennsylvania (outsourcing); (2) Darton College, Georgia (3D); (3) Minnesota State Colleges and Universities (ePortfolios); (4) University of Michigan (the Web); (5) University of Tennessee College of…

Purpose: The purpose of this research is to examine stories of and by employees as they implemented a transformative organizational change, involving outsourcing, off-shoring, and the make-over induced by technology. Design/methodology/approach: Three types of data were analyzed--organizational documents, responses to oral and written questions,…

This article gives details of the developments and changes in the Denver Public Library (DPL). Through a review of advancements in technology, vendor capabilities, staffing levels and talent, as well as outsourcing opportunities, DPL reinvented its workflow and processing. The result? The once giant stacks of books, CDs, videos, and DVDs waiting…

Discussion of the management of information resources in organizations focuses on the use of portal technologies to update intranet capabilities. Considers application outsourcing decisions, reviews benefits (including reducing costs) as well as concerns, and describes application service providers (ASPs). (LRW)

Participants in a roundtable for chief business or financial officers and chief information officers from eastern colleges and universities agreed that the problems of implementing information technology are akin to those of herding cats involving the unknown, the unexpected, and the unpredictable. Outlines some of the challenges in the areas of…