NotesFAQContact Us
Collection
Advanced
Search Tips
Back to results
Peer reviewed Peer reviewed
Direct linkDirect link
ERIC Number: EJ477817
Record Type: Journal
Publication Date: 1993
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: ISSN-0271-0560
EISSN: N/A
An Analysis of Oregon State University's Total Quality Management Pilot Program.
Coate, L. Edwin
New Directions for Higher Education, n83 p43-62 Fall 1993
Adaptation of the Total Quality Management approach to organizational improvement at Oregon State University involved creation of 10 pilot finance and administration teams and implementation of a 10-step problem-solving process. The approach has improved staff morale as well as client services. (MSE)
Descriptors: College Administration, College Planning, Higher Education, Management Systems, Money Management, Organizational Development, Problem Solving, Program Descriptions, Quality Control, Teamwork, Total Quality Management
Publication Type: Reports - Evaluative; Journal Articles
Education Level: N/A
Audience: Administrators; Practitioners
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A