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Total Quality Management

Scope Note: 
Management approach to long-term success through customer satisfaction (based on concepts developed by W. Edwards Deming and Joseph M. Juran) -- TQM involves all members of an organization in continuously improving processes, products, and services
Category: Educational Process: School Perspectives
Broader Terms
Administration
Management Systems
Narrower Terms
N/A
Use this term instead of
BPR (2004)
Business Process Redesign
Business Process Reengineering
Continuous Quality Improvement
CQI
TQM
Related Terms
Best Practices
Employer Employee Relationship
Knowledge Management
Organizational Development
Participative Decision Making
Quality Circles
Quality Control
Teamwork
Added to ERIC: 5/31/1994