This booklet is one of six texts from a workplace literacy curriculum designed to assist learners in facing the increased demands of the workplace. The booklet contains seven sections that cover the following topics: (1) meaning of total quality management (TQM); (2) the customer; (3) the organization's culture; (4) comparison of management…

The Resolving Conflict Creatively Program (RCCP) began in New York City by Linda Lantieri who is now the national director. This program is for teachers, students, administrators, and parents who seek to make schools and society more peaceful through creative means. RCCP was developed because of the increasing statistics of violent acts that take…

This module is part of a set of management and supervisor training (MAST) materials developed by the Department of Energy for the Waste Isolation Division. Its stated purpose is to enable trainees to adjust their behavior to supervise/manage a variety of situations and employee types. The first section of the module is an introduction that…

This two-volume work is intended to help readers develop powerful new ways of thinking about organizational principles, and apply them to policy-making and management in colleges and universities. The book is written with two audiences in mind: administrative and faculty leaders in institutions of higher learning, and students (both doctoral and…

This instructor guide for a unit on human resources in the PACE (Program for Acquiring Competence in Entrepreneurship) curriculum includes the full text of the student module and lesson plans, instructional suggestions, and other teacher resources. The competencies that are incorporated into this module are at Level 2 of learning--planning for a…

Designed to help adult learners realize the importance and necessity of implementing continuous quality improvement (CQI) in a rapidly changing, competitive, and modern world of work, this document presents a comprehensive explanation of CQI. The following topics are discussed in the book's introduction and seven chapters: importance of quality in…

This career planning guide is the second in a series on career decision making and the job search. Intended for use by students in career planning courses or by individuals with the help of a counselor, this book focuses on finding and getting the right job once the career planning process is complete. Chapter 1 offers a brief survey of theories…

This book presents practical ideas related to the college experience for college-bound students and their parents. The first chapter discusses tying up loose ends. College applications, starting a file, doing laundry, taking care of medical needs, and graduation gift ideas are included. The second chapter discusses insurance needs, and the third…

This chapter of "Principles of School Business Management" examines the manager's role in an organization (particularly in a school district), organizational structure and environment, and behaviors and motivations of the groups and individuals who populate the organization. The chapter first addresses the personnel functions performed by the…

This handbook for those involved in assisting and encouraging college students to persist and graduate covers the following topics: benefits of college; persistence factors; successful students; a mission that motivates; results in real time; self-management through self-mastery (time management, assertiveness, study skills, learning styles, and…

This manual for peer tutors on tutoring community college students was developed as part of the EASE (Equal Access for Students to Education and Experience) Project at seven community colleges in northeastern Minnesota. The manual provides a general overview of policies, benefits, and responsibilities related to peer tutoring. It then offers…

"The Oxford Encyclopedia of Educational Administration" is a first-of-its-kind transnational survey of the field of educational administration and leadership. "The Encyclopedia's" 125+ overview articles, written and reviewed by recognized scholars from around the world, are intended for professors, practitioners, and…

This document contains 73 performance-based modules for student use in high school home management and family economics courses. Each module is composed of an introduction for the student, a performance objective, a variety of learning activities, content information, a student self-check, recommended references, and an evaluator's final…

This book is designed to help college students (and prospective college students) prepare themselves to meet and complete the requirements of their college or university and obtain a bachelor's degree. Individual chapters offer advice on: (1) the enhanced earning power of a college degree; (2) deciding whether to attend a four-year college or a…

E-assessments of students profoundly influence their motivation and play a key role in the educational process. Adapting assessment techniques to current technological advancements allows for effective pedagogical practices, learning processes, and student engagement. The "Handbook of Research on E-Assessment in Higher Education"…