Peer reviewed
Direct linkERIC Number: EJ915464
Record Type: Journal
Publication Date: 2010-Sep
Pages: 6
Abstractor: ERIC
ISBN: N/A
ISSN: ISSN-0192-592X
EISSN: N/A
They're Taking Requests: Student Techs Command the Help Desk
Demski, Jennifer
T.H.E. Journal, v37 n8 p36-40, 43 Sep 2010
The new faces on the help desk are younger, work for cheap, and may be the tech savviest in the building. This article describes how two IT training programs are teaching students valuable technology skills while providing schools with a much-needed lift to their troubleshooting teams. The programs--Generation YES and Mouse Squad--put students at the helm of IT support and classroom technology integration.
Descriptors: Middle School Students, High School Students, Information Technology, Elective Courses, Criteria, Student Motivation, Student Employment, Technical Support, Experiential Learning, Research Skills, Team Training, Educational Technology, Technology Integration
1105 Media, Inc. Available from: T.H.E. Journal Magazine. P.O. Box 2170, Skokie, IL 60076. Tel: 866-293-3194; Tel: 866-886-3036; Fax: 847-763-9564; e-mail: THEJournal@1105service.com; Web site: http://www.thejournal.com/
Publication Type: Journal Articles; Reports - Descriptive
Education Level: High Schools; Middle Schools
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: California; Connecticut; Illinois; Kansas; New York; Texas; Washington
Grant or Contract Numbers: N/A
