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Peer reviewed Peer reviewed
ERIC Number: EJ426998
Record Type: Journal
Publication Date: 1991
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: ISSN-0260-1362
EISSN: N/A
Strategy, Structure and Quality Service: Developing School Wide Quality Improvement.
Murgatroyd, Stephen
School Organisation, v11 n1 p7-19 1991
Builds on earlier contributions to the literature on educational leadership and total quality management in education. Introduces two new tools--the service guarantee and the House of Quality, placing them in the context of strategic marketing, structural change, and other total quality management methods. (19 references) (MLH)
Descriptors: Administrator Effectiveness, Change Strategies, Decentralization, Educational Improvement, Educational Quality, Elementary Secondary Education, Foreign Countries, Free Enterprise System, Marketing, Organizational Development, School Effectiveness, Total Quality Management
Publication Type: Journal Articles; Reports - Evaluative
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Canada
Grant or Contract Numbers: N/A