Peer reviewed
Direct linkERIC Number: EJ881121
Record Type: Journal
Publication Date: 2010-May
Pages: 7
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-0099-1333
EISSN: N/A
Information Commons Help Desk Transactions Study
Wong, Gabrielle K. W.
Journal of Academic Librarianship, v36 n3 p235-241 May 2010
With the purpose of designing a training program for a new team serving at a technology service point, the author analyzed the transactions log using a new, multi-faceted, taxonomy. The resulting list of competencies and the methodology would be useful for managers of information or learning commons. (Contains 5 tables.)
Descriptors: Library Services, Technical Support, Use Studies, Classification, Competence, Foreign Countries
Elsevier. 6277 Sea Harbor Drive, Orlando, FL 32887-4800. Tel: 877-839-7126; Tel: 407-345-4020; Fax: 407-363-1354; e-mail: usjcs@elsevier.com; Web site: http://www.elsevier.com
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Hong Kong
Grant or Contract Numbers: N/A
