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ERIC Number: EJ469112
Record Type: Journal
Publication Date: 1993
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: ISSN-0193-0826
EISSN: N/A
Total Quality Management in the Defense Fuel Supply Center: Issues and Observations.
Matysek, Eugene F., Jr.
Journal of Library Administration, v18 n1-2 p183-90 1993
Examines the Total Quality Management (TQM) activities at a federal government agency (i.e., the Defense Fuel Supply Center) using the following criteria established by the Federal Quality Institute: top management leadership and support; strategic quality planning; customer focus; training and recognition; employee empowerment and teamwork; and measurement and analysis. (EAM)
Descriptors: Administrative Principles, Awards, Evaluation Criteria, Federal Government, Government Employees, Productivity, Public Agencies, Quality Control, Staff Development, Staff Role, Total Quality Management
Publication Type: Historical Materials; Reports - Descriptive; Journal Articles
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A