Three focus groups consisting of 42 board of trustee members, community college presidents, senior administrators, and faculty members developed critical issues facing community colleges with respect to instructional planning and services; planning, governance, finance; and workforce development. Thereafter, the delegation of more than 200 voted upon the overall top critical issues. "Ask customers what they want and give it to them--create for the future," "the first rule of business is the same as the first rule of life: adapt or die;" and "hire the right people, get them on the right seat on the bus, and keep them there" were the top three critical issues overall.