The Bolman and Deal (2003) Four-Frame Model was adapted in this qualitative phenomenological research study to describe how stakeholders experience student service-learning. The study presents how students perceive the positive benefits and critical challenges encountered in their service-learning experience; how professors perceive the positive benefits and critical challenges when incorporating service-learning into a university course; how brokering program directors perceive positive benefits and critical challenges in placing and facilitating undergraduate students in their service-learning assignments; and how receiving agency representatives perceive the positive benefits and critical challenges in onsite supervising of undergraduate students in their service-learning assignments. The central constructs of the Bolman and Deal (2003) model are the four frames structural, human resource, political, and symbolic. These frames provided a framework in which to categorize the responses of the study's participants. The phenomenological approach provided a mechanism to present the lived experiences of people participating in the study. Although four different groups of stakeholders participated in this study, common themes emerged around the benefits and challenges involved in student service-learning. All the participants saw a need: (1) for the establishment of and adherence to rules, policies and role definitions; (2) for all stakeholders to possess the appropriate skills and knowledge, and the ability to interact effectively with others and form relationships; (3) to provide the required resources in order to make service-learning work for all parties; and (4) to understand the powerful forces on each person as they engage in a new setting where their own personal histories may come into play in terms of their effectiveness to do complete the service-learning assignment. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page: http://www.proquest.com/en-US/products/dissertations/individuals.shtml.]