During 2003, Monash University Library conducted a comprehensive quality review as part of the university's program of reviews. A quality management group was established in September 2002 to drive the process. All staff were given the opportunity to contribute input to the initial self-review. Methods of collecting data, collating responses and an insight into the self-review report are provided as well as an overview of the subsequent external panel visit and report. Issues that arose, solutions to problems, consideration of the self-review process and benefits of the quality review are included. The library's approach to quality review has been recognised as best practice within the university, thus enhancing the library's profile. (Contains 9 notes.)