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Direct linkAbdullah, Firdaus – Quality Assurance in Education: An International Perspective, 2005
Purpose: The purpose of this paper is to empirically test a new industry-specific scale, HEdPERF (Higher Education PERFormance) to capture the authentic determinants of service quality within higher education sector. Design/methodology/approach: The primary goal of this research was to test and compare the relative efficacy of HEdPERF against…
Descriptors: Higher Education, Measurement, Comparative Analysis, Educational Quality
