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Educational Quality2
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Abdullah, Firdaus2
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Measuring Service Quality In Higher Education: Three Instruments Compared
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Abdullah, Firdaus – International Journal of Research & Method in Education, 2006
Measuring the quality of service in higher education is increasingly important, particularly as fees introduce a more consumerist ethic amongst students. This paper aims to test and compare the relative efficacy of three measuring instruments of service quality (namely HEdPERF, SERVPERF and the moderating scale of HEdPERF-SERVPERF ) within a…
Descriptors: Educational Quality, Higher Education, Evaluation Methods, Measurement Techniques
HEdPERF versus SERVPERF: The Quest for Ideal Measuring Instrument of Service Quality in Higher Education Sector
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Abdullah, Firdaus – Quality Assurance in Education: An International Perspective, 2005
Purpose: The purpose of this paper is to empirically test a new industry-specific scale, HEdPERF (Higher Education PERFormance) to capture the authentic determinants of service quality within higher education sector. Design/methodology/approach: The primary goal of this research was to test and compare the relative efficacy of HEdPERF against…
Descriptors: Higher Education, Measurement, Comparative Analysis, Educational Quality