NotesFAQContact Us
Collection
Advanced
Search Tips
Publication Date
In 20190
Since 20180
Since 2015 (last 5 years)0
Since 2010 (last 10 years)0
Since 2000 (last 20 years)2
Education Level
Higher Education2
Audience
Location
Laws, Policies, & Programs
Assessments and Surveys
What Works Clearinghouse Rating
Showing all 2 results Save | Export
Abdullah, Firdaus – International Journal of Research & Method in Education, 2006
Measuring the quality of service in higher education is increasingly important, particularly as fees introduce a more consumerist ethic amongst students. This paper aims to test and compare the relative efficacy of three measuring instruments of service quality (namely HEdPERF, SERVPERF and the moderating scale of HEdPERF-SERVPERF ) within a…
Descriptors: Educational Quality, Higher Education, Evaluation Methods, Measurement Techniques
Peer reviewed Peer reviewed
Direct linkDirect link
Abdullah, Firdaus – Quality Assurance in Education: An International Perspective, 2005
Purpose: The purpose of this paper is to empirically test a new industry-specific scale, HEdPERF (Higher Education PERFormance) to capture the authentic determinants of service quality within higher education sector. Design/methodology/approach: The primary goal of this research was to test and compare the relative efficacy of HEdPERF against…
Descriptors: Higher Education, Measurement, Comparative Analysis, Educational Quality