NotesFAQContact Us
Search Tips
ERIC Number: ED368270
Record Type: Non-Journal
Publication Date: 1994-Jan
Pages: 20
Abstractor: N/A
Reference Count: N/A
Total Quality Management and Institutional Effectiveness: Synergy through Congruence.
Losak, John; Scigliano, John
This paper provides a framework for an institutional self study integrating total quality management (TQM) and institutional effectiveness (IE) models within the context of standards of the Southern Association of Colleges and Schools. It highlights the common dimensions in general management principles between TQM and IE and the strategies for handling differences or areas of uniqueness in their approaches and philosophies. A TQM/IE model is presented within a work flow context that covers the setting of priorities, decision and policy making and development of benchmarks for interpreting standards, synchronizing work, obtaining feedback for evaluation, and crafting formats for communication and reporting. Problem analysis, performance, and support and enabling processes are discussed as well as the existing barriers to TQM, such as the costs associated with installing TQM within an organization and the problems associated with implementing TQM recommendations, including psychological barriers. Contains 21 references. (GLR)
Publication Type: Reports - General
Education Level: N/A
Audience: Administrators; Practitioners
Language: English
Sponsor: N/A
Authoring Institution: N/A