This document evaluates six three-week inservice training sessions provided for Kentucky public assistance workers. The training was conducted with 15 trainees participating in each session. Trainees were state employees who were employed to determine eligibility for food stamps, medical assistance, SSA unemployment insurance, etc. Their formal education was generally less than 2 years of college. The instructional objectives were to develop interviewing and counseling skills, understanding of human behavior, and appreciation of values held by different groups. Enrollees were first trained in discriminating among different qualities of responses that workers might make to clients' statements. They then practiced responding, first in writing and then orally, to client statements. A pre- and posttraining assessment of enrollees' communication skills was made by administering paper-and-pencil tests and by analyzing the content of role-playing interviews. The data suggested that the interviewing skills of the participants were considerably better at the end of training, but short-term training is not adequate to produce the level of interviewing skills possessed by effective counselors or therapists. Pre- and posttraining measures of the participants' values were also obtained. The data indicated that by the end of training the trainees were more accepting of the values desirable for professional social workers. Tables and appendixes of paper-and-pencil tests are included. (Author/KE)