How do you simultaneously renovate a grocery store into a state-of-the-art resource library, supervise the daily operations of five libraries, lead a team in reimagining reference service, and plan your wedding? Ask Lois Langer, coordinating librarian of Hennepin County Library. Her answer: "Project management--you can do anything, professional and personal, when you project manage."Langer refined this skill when the Urban Libraries Council named her one of 19 Fellows in its 2003 Executive Leadership Institute. As part of "Transforming Information and Reference Service for the 21st Century," her project for the institute, begun in April 2003, she trained the entire information staff in live web reference, making them all equally responsible for answering questions in person, by phone, or online. Langer also initiated a discussion about how basic reference philosophy, strategies, and collection management might change because of new developments in information science and publishing. By December 2003, Langer had half the reference librarians participating in web reference. Colleague Elizabeth Feinberg credits the speed of transition to Langer's "innate sense of when it is time to end discussion and when it is time to take action."