ERIC Number: EJ1168185
Record Type: Journal
Publication Date: 2015
Abstractor: As Provided
Users' Satisfaction with Library Services: A Case Study of Delta State University Library
Ikolo, Violet E.
International Journal of Information and Communication Technology Education, v11 n2 Article 7 p80-89 2015
The study focused on users' satisfaction with library services at the Delta State University main Library, Abraka, Delta State. The objective was to find out if users are satisfied with the services, facilities, the library environment, information sources and staff of the library. Using the descriptive survey design, the population for the study consisted of all registered library users in the Site II of the Delta State University, Abraka Campus. The study employed the simple random sampling techniques in selecting the sample size for the study, and with a questionnaire data were collected. The findings revealed that the services offered at the Delta State University are inadequate and below average. Most users were satisfied with the availability of information sources in the library but also registered that most of these information sources are not available for loan. The findings also showed that there is a significant relationship between the assessment of library collection by users and their satisfaction with information sources. The library environment is clean and the reading carrels are adequate, but there are no effective lighting and toilet facilities.
Descriptors: Foreign Countries, College Students, College Libraries, Student Satisfaction, User Satisfaction (Information), Library Services, Student Surveys, Information Sources, Access to Information, Library Materials, Library Facilities, Correlation, Statistical Analysis, Case Studies
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Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education
Authoring Institution: N/A
Identifiers - Location: Nigeria