In early 2020, the COVID-19 pandemic drastically changed the lives of college students across the United States. These students, many of whom had never taken an online class prior to the pandemic, had to quickly adapt to the virtual learning environment and continue their studies during a time of great uncertainty. At the same time, many…

The COVID-19 pandemic peeled back long-held assumptions about what is wanted, needed, and possible within academia. Many academic libraries had failed to fully imagine the potential uses of online and, in short, missed many opportunities to engage and support users. From this oversight have sprung opportunities to better understand and respond to…