As the sole librarian responsible for online instruction, there are many challenges and opportunities when developing a program almost from scratch. This case study will examine how an individual online instruction librarian developed a tool to conduct an environmental scan of a dormant online instruction program and utilized this tool to begin…

Gaps between users' and designers' mental models of digital libraries often result in adverse user experiences. This article details an exploratory user research study at a large, predominantly online university serving non-traditional distance education students with the goal of understanding these gaps. Using qualitative data, librarians created…

Demonstrating library impact on student success is critical for all academic libraries today. This article discusses how the library of a large online university serving non-traditional students evaluated how customized point-of-need learning objects (LOs) embedded in the learning management system impacted student learning. Using a comprehensive…