E-learning has the potential to attract learners into the learning environment with its abundance of benefits. However, learners tend to discontinue the usage of the e-learning portal if their performance in the study is not encouraging. Therefore, the aim of this research is to discuss on pilot test process on a proposed new model before commencing the main research e-learning. A pilot study was conducted to assess the usability and reliability of the survey questionnaire. An online survey method was used to collect 108 data from higher education institutions (HEIs) in Malaysia. The results agreed that most of the constructs in the proposed model have Cronbach alpha ranges from 0.801 to 0.906 which indicates the constructs have good reliability. Therefore, the constructs in the questionnaire are acceptable for future research on a bigger scale. The result provides useful information to the e-learning portal adopted by HEIs on factors that could affect usage and further outcome of the e-learning portal. In order to contribute to the body of research in this context, the researcher describes the pilot test process and methodology before commencing with the main study. A new proposed model was used which integrates TPB theory, IS Success Model together with Attachment which may provide a more comprehensive model for examining e-learning usage outcomes. Most other similar studies mostly conducted on undergraduates but this study intends to focus on postgraduates in both public and private HEIs.