Customer service is a core component of user experience and an important element in making patrons feel welcomed and valued within our libraries. At the University of Maryland Libraries, we took on the challenging task of creating a customer service training curriculum for all staff working at public service points and offering a digital badge for…

Proponents of Open Educational Resources (OER) point to numerous ways that a new approach to thinking about teaching and learning can break down barriers, making education accessible, available, and affordable to all. Digitized educational material that can be used, reused, translated, customized, and shared by faculty, students, and researchers…