Many academic librarians have ideas or opportunities for teaching information literacy courses for the library, outside the scope of their regular positions. Some additional librarians are asked to consider teaching credit-bearing courses for other departments at their institutions, based on graduate degrees they hold in fields besides library…

Academic libraries are one of the most important sources of "on the job" training for future library instructors. Librarians who supervise and assess these future library instructors (often in graduate assistant positions) often choose to provide observations and feedback each semester to these instructors in training. Scholarly…

Service blueprinting is a process that businesses use for analyzing and improving service. Originally presented in the Harvard Business Review in 1984, it has retained a strong following ever since. At present, it is experiencing a revival at numerous academic institutions. The authors of this article present the process of service blueprinting.…

Detailed succession planning helps libraries pass information from one employee to the next. This is crucial in preparing for hiring, turnover, retirements, training of graduate teaching assistants in academic libraries, and other common situations. The authors of this article discuss succession planning for instruction programs in academic…

Since the Online Computer Library Center (OCLC) unveiled its WorldCat Local library catalog discovery layer in 2008, library instructors have debated how to incorporate this tool into their teaching. WorldCat Local's faceted searching brings both educational benefits and unexpected challenges to the classroom. Instructors frequently hold formal…

Librarians who provide virtual reference services often perceive that their patrons self-identify to some degree, even when transactions are anonymous. They also develop a sense of patrons' greatest research-related needs over time. In this article, two librarians analyze two years' worth of virtual reference transcripts to determine what patrons…

Three academic librarians from different departments at the Auraria Library--instruction, systems, and technical services--share a common methodology to teach students, academic faculty, and colleagues. These librarians use screencasting as an essential and creative technique to instruct all users. Patrons receive greater value when the authors…