In this research informed perspective, I discuss some of the barriers students face during progression to higher education. A crucial role can be played by higher education institutions (HEIs) and other public bodies. I discuss some of the measures taken and critically evaluate these to show how these can be improved. In the absence of a…

This article reviews the idea of contextualising applicants to higher education in order to widen access. First, the meaning of contextualised admissions (CAs) is discussed before laying out the rationale for contextualising applicants and the beneficiaries of the policy. The final sections discuss key critiques of CA and conclude by arguing that…

The prevention and resolution of student complaints are critical factors in maintaining and improving the student experience. Rob Behrens looks at the wider context, drawing on lessons from beyond higher education, to examine the opportunities and possible pitfalls.

The English Funding Council has announced its intention to invite tenders for the contract currently held by the Quality Assurance Agency for Higher Education (QAA), and the Australian government is promoting a Bill to curb the activities of the equivalent body, the Tertiary Education Quality and Standards Agency. This article compares the two…

Massification of higher education has not been able to solve societal issues in the UK to the extent originally envisaged. Whilst universities have achieved increased student numbers and widened participation from various societal groups, those coming from socially disadvantaged groups can still often have a very different experience of university…

There has been a resurgence of interest in good practice in university governance. This may be due to a number of high profile vice-chancellor (and governor) departures, and especially the crisis at London Metropolitan University, where the Vice-Chancellor resigned in March 2009 following overclaimed public funding as a result of inaccurately…