This article considers the difficulty of implementing change in a university workplace and discusses the popularity of 'the Valley of Despair' change curve as a way of predicting and managing resistance to change. The Valley of Despair is based on Elisabeth Kübler-Ross's (1970; 2005) work with the dying and bereaved, and posits that people going…

The COVID-19 pandemic forced HE Providers (HEPs) to radically transition traditional teaching and assessment to 100% remote delivery. UK Governments' policies widening HE participation have yielded a significant minority of disabled students (15%). This study investigated English HEPs (n = 133) transition advice to academics regarding these…

This literature review discusses management approaches British higher education institutions (HEIs) have adopted in their attempt to survive the turbulence of the last 20 years. From substantial changes in regulatory and financial frameworks to changing fundamental perceptions of whether higher education is a public or private good, HEIs are under…

This literature review provides an introduction to change management and reviews current approaches, theories and models which can be used to skillfully handle and direct change initiatives within higher education institutions (HEIs) so that the desired outcome is achieved. Planned approaches, psychological and behavourial theories, organisational…

A growing body of literature is encouraging academics to slow down their academic work as a way of managing the acceleration of university life. Little attention, however, has been paid to the important differences in temporalities among different sorts of higher education institutions, and the effect this is likely to have upon the sense of…

The aim of this paper is to share a case study from Brunel University London's Department of Life Sciences, where a change project was established to manage a significant increase in undergraduate student numbers. It gives an insight into the key factors behind the successful implementation of change, in particular focusing on how the project…

Over a number of years, universities have needed to become more adept at managing change as internal and external factors affect their longer term financial sustainability. That sustainability is, for many institutions, closely linked to how straightforward (or otherwise) it is to recruit student numbers of the right quality from often diverse…

This paper argues that higher education managers continually confront the pervasive and corrosive impact of workplace bullying, which appears culturally resilient despite extensive policy regimes. This paper provides a framework for strategic culture change, to reduce the prevalence of bullying behaviour within higher education. While the adverse…

This study aimed to determine what the best practice guidelines were for making academic reading material available to visually impaired students at the University of Pretoria (UP) easily and efficiently. A basic literature review of relevant research data was done to help create further context for this study. A semi-structured interview with a…

Practitioners are being placed under increasing pressure to evaluate the success of their outreach activities, both by government and by their own universities. Based in a reductionist doctrine of "evidence-based practice", there is a desire to demonstrate the effectiveness and value-for-money across activities that now account for…

This paper considers the likely shape of the next UK Research Excellence Framework (REF). It explores some of the recommendations from the 2016 Stern Review (those concerned with "outputs") and their envisaged impact on the exercise. Drawing on lessons learnt from the previous round of the REF, and some wider commentary, the paper…

For many universities around the world, internationalisation means the recruitment of fee-paying international students (so-called export education) for primarily commercial reasons. For UK universities, international (non-European Union) students account for approximately 13% of their annual revenues, making them highly dependent on international…

This paper examines the introduction at Oxford Brookes University of a Grade Point Average (GPA) scheme alongside the traditional honours degree classification. It considers the reasons for the introduction of GPA, the way in which the scheme was implemented, and offers an insight into the impact of GPA at Brookes. Finally, the paper considers…

This paper presents a lecture given at the 17th Annual Lecture of the Association of University Administrators (AUA). The subject of the lecture is equality and diversity in higher education (HE) leadership, or possibly the absence of equality and diversity. The author focuses on what can be done to ensure that capable women enter HE leadership…

The discourse on internationalisation has undergone a transformation in recent years, particularly in the sphere of education, where the term's centrality has long been undeniable. This discourse has evolved from a focus on internationalisation's increasing importance in education to a mounting critique regarding the process's utility and…