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Challenging Student Behaviour
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Jones, Glyn; Philp, Clare – Perspectives: Policy and Practice in Higher Education, 2011
The issue of poor student behaviour within higher education institutions (HEIs) has been well documented in recent years. Although the number of reported cases constitutes a very small percentage of the overall student population in the UK, the impact of student misconduct on the rest of the student body and staff in HEIs can be substantial. For…
Descriptors: Foreign Countries, Higher Education, Student Behavior, Behavior Problems
Managing Student Expectations: The Impact of Top-Up Tuition Fees
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Jones, Glyn – Perspectives: Policy and Practice in Higher Education, 2010
Since 2006 students have been paying top-up tuition fees and there has been much discussion in the sector about their impact on higher education institutions (HEIs). One of the main effects has been the frequently cited notion of the student as a fee-paying customer, seeking greater value for money not only for their fees but also for their…
Descriptors: Higher Education, Student Attitudes, Student Experience, Tuition
"I Wish to Register a Complaint": The Growing Complaints Culture in Higher Education
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Jones, Glyn – Perspectives: Policy and Practice in Higher Education, 2006
The introduction of tuition fees in 1998 has transferred more of the cost of higher education (HE) onto students and inevitably their families. As students make a greater contribution towards their education, they have increased expectations regarding the services and facilities that higher education institutions (HEIs) provide in support of their…
Descriptors: Higher Education, Tuition, Ancillary School Services, Expectation