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Direct linkWickham, M. Sarah – New Review of Academic Librarianship, 2015
The University of Huddersfield presents a key case study of the transformation of its Archives Service, using the newly-developed Staff/Space/Collections dependency model for archives and the lessons of the UK's Customer Service Excellence (CSE) scheme in order to examine and illustrate service development. Heritage Lottery Fund (HLF) and…
Descriptors: Foreign Countries, Heritage Education, Archives, Academic Libraries
