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Direct linkThayer, Alexander; Evans, Mary B.; McBride, Alicia A.; Queen, Matt; Spyridakis, Jan H. – Journal of Technical Writing and Communication, 2010
This article presents the results of a study that investigated readers' perceptions of tone formality in online text passages. The study found that readers perceived text passages to be less formal when they contained personal pronouns, active voice verbs, informal punctuation, or verb contractions. The study reveals that professional…
Descriptors: Reading Comprehension, Form Classes (Languages), Internet, Writing (Composition)
Cozijn, Reinier; Maes, Alfons; Schackman, Didie; Ummelen, Nicole – Journal of Technical Writing and Communication, 2007
In this article, we present a usability experiment in which participants were asked to make intensive use of information on an intranet in order to execute job-related tasks. Participants had to work with one of two versions of an intranet: one with an organization-based hyperlink structure, and one with a task-based hyperlink structure.…
Descriptors: Familiarity, Internet, Usability, Experiments
