This study examines the role of multimodality in facilitating service-learning goals. We report findings from qualitative interviews with 20 college instructors who have designed and facilitated multimodal community-engaged learning projects, identifying their motivations, goals, and the impact of these projects through reflections. Based on our…

In increasingly online higher education environments, instructors must develop positive and community-oriented learning environments, equivalent to, if different from, face-to-face learning experiences. Connectivism and communities of inquiry are complementary theories that facilitate the design and development of online learning and enable online…

This article reports on the first stage of a mixed-methods community-based research project involving residents of a socioeconomically challenged neighborhood in Baltimore City, Richnor Springs, and service-learning students in technical and professional communication courses at Loyola University Maryland (Loyola). To measure outcomes, we analyzed…

Pedagogical and programmatic research remains important in technical and professional communication. For such approaches to be effective, meaningful, and successful, they must represent effective scholarship that can be used within and address the needs of the greater field. The authors performed a metasynthesis of pedagogical and programmatic…

Oral presentations are a common genre in technical and business communication courses. While it is important for students to develop a professional ethos when presenting information, in this article I argue that textbooks' discussion of professional dress and voice privilege cisgendered bodies and erase the differences and bodily experiences that…

In the field of intercultural business and technical communication, intercultural communication has been a regular topic in curriculum for decades; various teaching approaches exist for developing students' cultural awareness and helping them achieve a theoretical understanding about the concept of culture, cultural differences, and cultural…

We build on previous scholarship calling for sustainable growth in technical and professional communication programs through "maintenance and reflection." Inspired by continuous improvement models used in industry, we offer GRAM--Gather--Read--Analyze--Make--a continuous improvement model designed to identify and align often overlooked…

Very few articles exist that document technical communication in Hungary. My Fulbright research reveals two general points: First, technical communication pedagogy stresses correct use of professional terms and phrases in technical translations or technical articles for fictional audiences. Second, it does not emphasize the importance of…

In the field of business and technical communication, scholars have called for research on dealing with cultural conflict for a long time. But the limited study on dealing with cultural conflicts, along with the current political context in the United States, calls for efforts to systematically address diversity issues and cultural conflict in our…

This article uses a historical perspective to describe the development of the profession of technical communication through three ages: Brass, Beige, and Glass. I compare this development to the growth of the academic discipline and both to the explosion of noninstitutional technical communication--the growing body of tactical technical…

This article argues for the need for a social justice approach to technical communication research and pedagogy. Given previous calls by scholars in technical and professional communication (TPC) for an attention to diversity, inclusion, and equality, the author examines the place and purpose of social justice in TPC and provides useful approaches…

Over the last 2 decades, the nations that once comprised the Soviet Union have begun to play an increasingly important role in the global economy. As a result, today's technical and professional communicators could find themselves interacting with co-workers, colleagues, and clients in these nations. Being successful in such contexts, however,…

Scholars in business and technical communication have continuously made efforts to look for effective teaching approaches for cross-cultural business and technical communication; however, little research has been conducted to study the process by which students develop intercultural competence; fewer studies have been conducted to assess learners'…

Recent scholarship on global online courses points to the need to examine the issue of social context in an online global learning environment. To explore global learners' cultural perspectives on the social climate of an online class, we first review the social presence theory--which can be used to examine the social climate in an online…

Although scholars have acknowledged technical texts written during the Middle-Ages, there is no mention of "technical writer" as a profession except for Geoffrey Chaucer, and historically absent is the accreditation of medieval female writers who pioneered the field of medical-technical communication. In an era dominated by identifiable medieval…