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Direct linkSpataro, Sandra E.; Bloch, Janel – Journal of Management Education, 2018
Listening is a critical communication skill and therefore an essential element of management education. "Active" listening surpasses passive listening or simple hearing to establish a deeper connection between speaker and listener, as the listener gives the speaker full attention via inquiry, reflection, respect, and empathy. This…
Descriptors: Listening Skills, Administrator Education, Administrator Qualifications, Communication Skills
