Publication Date
| In 2024 | 0 |
| Since 2023 | 0 |
| Since 2020 (last 5 years) | 0 |
| Since 2015 (last 10 years) | 0 |
| Since 2005 (last 20 years) | 1 |
Descriptor
Source
| Journal of Educational… | 1 |
Publication Type
| Journal Articles | 1 |
| Reports - Research | 1 |
Education Level
| Higher Education | 1 |
| Postsecondary Education | 1 |
Audience
Location
| Germany | 1 |
Laws, Policies, & Programs
Assessments and Surveys
What Works Clearinghouse Rating
Peer reviewed
Direct linkHeckner, Markus; Schworm, Silke; Wolff, Christian – Journal of Educational Technology Systems, 2010
Many current (online) help systems fail because users refuse to use them or, even if they do so, they do not perceive them as helpful. There is an obvious gap between the intentions of the help content authors and the achievement of objectives concerning the perceived usefulness by help users. Problems may be divided into psychological and…
Descriptors: Feedback (Response), Prior Learning, Psychology, Internet
